Wells Fargo Bank

Reviews

• ST

  Srour TaQi

  Nov 12, 2025
  1.0
  We had a scheduled appointment today at 11:30 a.m. with a banker to open a new account. Upon arrival, the branch manager greeted us warmly, introduced herself, and mentioned that a banker associate would assist us shortly. She asked whether we had the required documents, to which we confirmed we had our IDs, passports, and Social Security cards. She then informed us that a proof of residence was also required, such as a lease agreement or utility bill. We confirmed that we had a lease contract and she asked us to email it to Ms. Diana, the associate who would be assisting us. After waiting about 20 minutes, at around 11:50 a.m., another associate named David came to assist us. He again requested proof of residence, and we explained that we had already emailed the document to Ms. Diana. He mentioned that the system sometimes fails to receive emails and stated that if she didn’t receive it, neither would he. When we offered to show the lease on our phone, he declined, saying the document must be printed, and advised us to reschedule for the next day. We thanked him for his time and left the branch. Later, we scheduled a new appointment at another Wells Fargo branch for 2:30 p.m. the same day. Before arriving, we printed all required documents, including the lease. At this second branch, we were assisted promptly at our appointment time. The banker was professional, polite, and efficient. He requested our IDs, passports, and Social Security cards, and when we asked if proof of residence was needed, he said it was not required. He proceeded to open the new account without issue. This experience left me very disappointed with the first branch. The inconsistency in service and unclear communication about required documents caused unnecessary inconvenience. Moreover, the lack of professionalism from the first associate, who appeared disengaged and unwilling to help, did not reflect the level of customer service one would expect from Wells Fargo. I truly appreciate the professionalism and courtesy we received at the second branch, where the staff provided excellent service and ensured our needs were met promptly. I kindly suggest that staff at all branches receive consistent training on current policies and customer service standards to avoid similar situations in the future.
• NB

  Nunya Business

  Sep 28, 2025
  1.0
  First time coming to this location after hours, and the doors to the 24-hour ATM are locked...
• JC

  Joanne Chao

  Jun 28, 2025
  1.0
  I have banked with Wells Fargo for over 40 years but the first time to this branch at Northtowne Lane and N. McCarran. In the 40 years that I have banked with Wells Fargo, this was the most terrible experience I have had with any Wells Fargo across several states. My sister (who is in a wheelchair and is visually impaired) and I went to this branch to open a savings account for her on June 27, 2025. The manager (I did not get his name) was condescending and rude. The "special relationship banker" was similarly rude and had an extremely poor attitude towards a new banking customer. My sister and I did not complete the transaction to open the savings account at this branch with either the manager or the "special relationship banker" as I did not trust either of them to handle our financial matters. The Northtowne/N. McCarran Wells Fargo has made me consider terminating my 40 YEAR banking relationship with Wells Fargo.
• MS

  matt sanchez

  May 31, 2025
  5.0
  Great bank. Great manager , Great employees ... Problem IS ... WAY TOO MANY DRUNK TWEEKING THIEVES ALLOWED TO HANG OUT THERE ! BE CAREFUL ! STEP UP YOUR PATROL RPD !
• LS

  leslie sharp

  Aug 19, 2022
  1.0
  Once again the ATM is not working like always very inconvenient and annoying

Frequently Asked Questions About Wells Fargo Bank