Wells Fargo Bank

Reviews

• TM

  TopChoice Movers

  Nov 6, 2025
  1.0
  Marienella profiled me while bringing in a check today. Requested to put an extra hold on the deposit "information indicated the check might not be paid" . I had literally just left Sierra Gold and Silver shop and they wrote me a check. All she had to do was call to make sure it was a valid check. Due to the hold I am now going to have to pay late fees on making my credit card payment because she profiled me as I was just getting off of work and rushed over to deposit it so I could have the funds available early next week. Terrible customer service from Marienella. I've been a wells fargo member for over 12 years and have never been treated like this.
• ES

  E S

  Jul 8, 2023
  1.0
  We came into Reno from out of town to complete banking tasks with family members living in Reno. We set up an appointment in advance with a banker at the Plumb branch, and when we got to the bank we were told the appointment was not on their schedule and that they couldn't see us, despite us needing to leave Reno on Sunday. Employee who had originally helped us set up the appointment had not offered a confirmation number and we did not know we had to ask for one, though we did have her name and all the other necessary details. Instead of taking the time to help us get the task completed, they spent twenty minutes looking up other branches for us to try going to on Saturday, not telling us that other branches wouldn't have bankers readily available on Saturday. We went to the branch on Keystone precisely as it opened on Saturday as instructed and were told that we shouldn't have been sent over, they were short staffed, and the manager had to stay on cash. We told them we were willing to wait as long as needed, only to be told "We close at 12." We were then told no other open branches would see us. POOR customer service skills. MISUSE of their time that could have been spent correcting the problem Wells Fargo created. No attempts made to problem solve or rectify the mistake - ONLY EXCUSES.
• SC

  sulma cruz

  Jan 15, 2021
  1.0
  Extremely rude costumer service, specifically from Cassandra mueller very careless about costumer needs, she treated me like if she was doing me a favor when it should be both ways because if she has a job it’s because of the costumers ... I had an appointment to open a teens account for my son at 4 and waited for 20 min for one of the bankers to tell us that they couldn’t help us because they close at 5 which I understand things happened but the way Cassandra handle the situation was very unprofessional.
• GJ

  gio Jacobo

  Jan 24, 2018
  5.0
  Go all the time awesome place

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