Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
Multiple times, I have gone to this location and been witness to the younger employees shirking their duties. Every time I'm the next in line they start gabbing to each other for several minutes, holding up the entire line. Then one will point me to the nice, elderly teller they've condemned all the way at the furthest booth.
She handles my transactions with no problems.
But then when I get home they immediately call or leave me a message asking for feedback. Specifically, feedback about the one elderly teller. They way they spoke about her sounded to me like they're looking for ways to get her fired.
Evil people work here. I hope the younger employees get fired.
JM
Jeff Mason
Sep 7, 2023
1.0
I rarely, if ever, give one star reviews. Probably some people have good experiences at this branch, but all I can speak to is my own experience, which was not good.
I needed a document notarized since a week ago, couldn't find an appointment close by my house nor sooner, so I had to wait until my appointment today at this location. I had my document printed out and ready to go.
I get there, and a female employee (unfortunately, don't remember her name to give her a shout out) asked me what document I needed notarized. She looked at it and said that there were missing pages. This caught me off guard, I thought I had everything. At the bottom of the page it says page 3 or 6, and it is the page that had the notarized signature, and the first pages were the name and info.
Ok, so I look up the document online (easily obtainable as a public document) and the last 3 pages are a checklist for an applicant, there is no info there to notarize. I show it to her, she doesn't even look at it and says she can't notarize without all the pages. I ask her if we can print them (I had driven 20 mins to get there and I don't walk around with a printer handy). She says no that is against policy. I ask her if there is any way to print it, noting the time waited and the time spent driving. She goes to ask the manager, she says, comes back says it can't be done.
Irony is that about two weeks ago another Wells Fargo branch notarized THE SAME DOCUMENT, with the first 3 pages. Didn't say a word. I didn't even know there were more pages because I had just printed out the pertinent stuff (saving trees, etc, no reason to print out pages with nothing to notarize).
The friendly customer service option would have been to look at the rest of the pages or print them out, their choice, but I give a big thumbs down to the way they handled it today.
Did they have friendly customer service? Nope. Did they show they cared about me in any way? Nope. So there you have it. My own experience merits 1 star out of 5.
JC
J C
Feb 3, 2020
1.0
Horrible customer service. Its a financial institution, however, they use "Google" as their database to verify checks issued, problem lies; if you work at McDonald's and they want to verify your check, they will be talking to someone who will ask them "Can I take your order please?" Waiting time is beyond ridiculous, take the time to go to a better reviewed wellsfargo
What services does Wells Fargo Bank at 3113 W Ann Rd offer?
Wells Fargo Bank offers a full suite of banking solutions including personal and business checking accounts, credit cards, and savings tools.
What are the regular operating hours for Wells Fargo Bank on weekdays?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM.
Is Wells Fargo Bank open on weekends?
Wells Fargo Bank is open on Saturdays from 9:00 AM to 12:00 PM and closed on Sundays.
Does the Wells Fargo Bank branch at 3113 W Ann Rd have drive-through service?
Yes, the branch offers drive-through service operating Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM.
How can I book an appointment at this Wells Fargo Bank branch?
Appointments can be booked online via the link https://appointments.wellsfargo.com/maa/appointment/?storeid=AB10896.
What languages are supported at Wells Fargo Bank on W Ann Rd?
The branch provides services in Farsi, Spanish, and Tagalog.
Are there any holiday closures I should be aware of when planning to visit Wells Fargo Bank?
Yes, the branch is closed on November 11, 2025 and November 27, 2025 for holidays.
What nearby ATM options are available for Wells Fargo customers?
There is a Wells Fargo ATM located nearby for convenient access to banking services outside branch hours.
What dining options are available near Wells Fargo Bank on W Ann Rd?
Customers can visit Carl's Jr., a fast food restaurant located nearby, for a quick meal before or after banking.
Are there any nearby automotive services close to Wells Fargo Bank on W Ann Rd?
Yes, customers have access to nearby automotive services including Sun Auto Service Ann Rd., Tireworks, and Meineke Car Care Center for vehicle maintenance while visiting the bank.