Wells Fargo Bank

Reviews

• AZ

  Adam Z

  Nov 12, 2025
  1.0
  Staff are not educated in the banks policies and feed inaccurate and false information cause significant damage and not held responsible or have the ability to fix it. Lying to cover up mistakes and the responses to contact after a review is also a waste of time takes days while their mistakes destroy lives. They all need a long educational training session so they know what it is that they are informing clients and not the verbal diarrhea they spew out
• SR

  Shelley R

  Aug 14, 2025
  1.0
  Worst customer service of any Wells Fargo I’ve been to. Sat in the drive thru with no other cars in front of me for 5 minutes, no teller in sight. I had to keep pushing the call button and saying hello to get anyone’s attention. Finally, someone took my deposit and said they would take care of it, but in the meantime, waited an additional 5 minutes, (and yes, I was timing it) then 10 minutes later, a different person put the receipt in the tube and said thank you have a nice day, no apology or anything. Horrible horrible horrible customer service experience! I previously worked in the banking industry and this customer service would not have been acceptable to our customers, so why is this ok with you Wells Fargo?
• RR

  Roy

  Nov 12, 2021
  1.0
  They never answer the phone. So why conduct any business transaction with this institution.
• NK

  Nicole Kamei

  May 6, 2019
  1.0
  Went in to pay my rent, like I do every month. Bank teller tells me some BS excuse as to why they can't take cash and deposit it into the account. That I need a cashiers check. I go to another wells Fargo and the lady there had no clue what I was talking about! She brushed it off as if he must be new but did apoligize. He even seemed nervous! If you can't deal with money and the stresses of it don't have a job that deals with EXTREMELY large amounts of money. It's almost as if because I wasn't old and white the teller didn't want to deal with my business.
• TD

  Tony Derhake

  Oct 26, 2018
  5.0
  Professional and Helpful

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