Wells Fargo Bank

Reviews

• FG

  Frederick Giannetto

  1 day ago
  5.0
  I stopped a CD from renewing at this branch and expected to be pressured into reinvesting it because it was a respectable amount of money. Matthew Flores asked me a couple of light questions about my goals for the money, recognized I was financially literate, and moved on to some funny commentary about the economy as a whole. It was completely unforced, enjoyable, and helped build even more trust with the organization. I have a newfound appreciation for Wells Fargo, due to my recent interactions, and am very much considering investing with them now. They seem to be honestly focused on the best interest of their clients rather than earning fees. Jazzmine Otsuka sat in and made the slightest, most clever, and intelligent observations/interjections. I very impressive exchange with two intelligent and confident professionals.
• AL

  Ashley Lipowski

  Nov 6, 2025
  2.0
  Seems as though they do not have easy access to switch bills that are not viable or useable to the bank.
• SC

  Sean Christopher

  Sep 28, 2025
  1.0
  Date of Incident: September 26, 2025 Time: Approximately 3:00 PM-3:45 PM Branch: Wells Fargo – 445 E Windmill Ln, Ste 2D, Las Vegas, NV 89123 2.2 miles from customer's home residence 5 minute drive. I am writing to formally report the worst banking experience I’ve encountered in nearly two decades as a loyal Wells Fargo customer. On September 26th, 2025, I visited the Windmill & Bermuda Wells Fargo branch at approximately 3:00 PM to withdraw $10,000 of my own legally earned and verified funds. I have banked with Wells Fargo for over 19 years, maintain a clean record, and am a 41-year-old professional real estate investor who receives large sums infrequently due to the nature of my business (2–3-year investment cycles). I am an American citizen, Las Vegas property owner, and landowner. Earlier that day, a wire transfer of approximately $95,300 had been deposited into my account. The funds were confirmed available for withdrawal. However, I was singled out and treated with suspicion by Jorge, the assistant branch manager, who has only been with the branch for about a year. A questionable hire to say the least. Matthew Flores questioned me in an accusatory, inappropriate, and discriminatory manner, asking: “Is it your regular activity to withdraw large sums of money from different bank branches?” This insinuation was not only unwarranted, but offensive and humiliating—implying I was engaging in money laundering or other illicit financial behavior simply because I requested a $10,000 withdrawal. This is not how any customer—let alone a long-term, law-abiding client—should be treated. I experienced: • Racial profiling • Public humiliation • Emotional distress • Discriminatory assumptions based on my appearance and financial behavior It is not a crime to access one's own money, nor should it be cause for suspicion. What happened that day was a clear violation of customer dignity and a disturbing display of implicit bias in banking. The delay in the banking service also caused me to drive home in an official flash flood warning in Las Vegas at 3:45pm-4pm, that endangered my life. A perfect storm of bad events. I also needed to cross town to pay bills and nearly missed those deadlines before 6pm, end of the business week, a Friday. (Tortious Interference). As a result of this encounter, I was delayed, embarrassed in public, and emotionally impacted. I filed a formal complaint with Wells Fargo. No one should be made to feel criminalized for conducting legal financial transactions—especially not in a place of business that promises trust, security, and respect. - Sean Christopher Mascarenhas
• VS

  Vivian Sch

  Sep 27, 2025
  1.0
  Hoy en la mañana estaba haciendo un depósito de $460 en el cajero automático, cuando le puse el dinero, el cajero sólo contó ($260 dólares) y me estaba pidiendo que *confirmara* ese monto, el cuál estaba mal, cancelé la transacción y me devolvió los $460, tal como yo sabía que había depositado, no es la primera vez que me pasa, pero es la primera vez que no me roban el dinero de esa manera, porque ya sé que luego el banco no te devuelve nada, porque argumentan que es una transacción segura y confiable, (pues no lo es).
• RV

  Rudy Valdez

  Aug 9, 2025
  5.0
  Everyone is so friendly and like family at this branch… My dad and I do all of our business at this branch… My dad is 93 and they offer him a chair to sit down while waiting and is very patient with him… Chris gives us stellar service every time

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