Deposit products offered by Wells Fargo Bank, N. A. Member FDIC. We’re here to help you move forward—whether you're managing everyday finances or planning for what’s next. Explore a full suite of banking solutions, from personal and business checking accounts, to credit cards and savings tools. Stop by or book an appointment when you’re ready.
Discriminatory and Unprofessional Experience at This Branch
I’ve been a long-time customer of Wells Fargo, but my recent experience at this branch was nothing short of traumatic. On January 22, 2025, I visited to request a cashier’s check, and the level of service I received was incredibly disappointing.
The teller, Jozelyn, was friendly and professional, but the real issue came from Lynn, who was the checker. After verifying my information and providing the necessary documentation, Lynn started questioning the source of the funds in a condescending manner. She specifically said, “This type of money doesn’t usually come to your account,” She then proceeds to question how I got the money, what was my job and how long have I worked at said job which was not only unprofessional but felt discriminatory. how dare I have money on my account right? I had already provided proof that the funds were legitimate, did the verification process and there was no reason for such unnecessary questioning. She still insisted and was not convinced, mind you this is a cashiers check.. on a DEBIT CARD.
What followed was an 30mim to hour-long delay as Lynn made me wait while allegedly confirming the source of my money. Even Jozelyn Started apologizing on Lyn’s behalf when I started expressing my concerns. Meanwhile, there were people lining up behind me, and I felt humiliated as she discussed my finances loudly with Jozelyn in front of everyone. To make matters worse, Lynn mocked my name in a very rude and condescending tone as I was leaving, which was deeply upsetting.
I want to make it clear that this type of behavior should never happen in a professional setting, especially at a branch I’ve trusted for years. I hope Wells Fargo takes this complaint seriously so no one else has to go through the same distressing experience.
N1
Nia 1990
Feb 17, 2020
5.0
Always happy to go there,never wait too long or always someone is there to help ppl👍🏻 Changed my Bank of America and been with Wells Fargo for more than 8 years,had my mortgage and good credit card with Wells Fargo 👍🏻 Really happy with my back
Better than all I had 👍🏻👍🏻👍🏻
What financial products and services does Wells Fargo Bank offer at the 11730 W Charleston Blvd location?
This Wells Fargo Bank branch offers deposit products, personal and business checking accounts, credit cards, and savings tools to help manage your finances and plan ahead.
What are the operating hours for Wells Fargo Bank on weekdays?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.
Is Wells Fargo Bank on W Charleston Blvd open on holidays?
The branch is closed on specific holidays such as November 11 and November 27, 2025.
How can I schedule an appointment at the Wells Fargo Bank branch on W Charleston Blvd?
You can book an appointment online through their scheduling link at https://appointments.wellsfargo.com/maa/appointment/?storeid=AB74382.
What languages are supported by the staff at this Wells Fargo Bank location?
The staff at this branch can assist customers in Spanish, Tagalog, and Thai.
Does the Wells Fargo branch at 11730 W Charleston Blvd provide drive-through banking?
No, this branch does not have a drive-through service.
What is the contact phone number for Wells Fargo Bank at 11730 W Charleston Blvd?
You can reach the branch directly at +1 702-877-7720 or call toll-free at +1 800-869-3557.
What nearby places can I visit for coffee or food around Wells Fargo Bank on W Charleston Blvd?
Near the bank, you can visit Starbucks for coffee and food, SNOWFOX for dining, and Subway for sandwiches and fast food.
Are there any nearby financial or money transfer services to Wells Fargo Bank at 11730 W Charleston Blvd?
Yes, Wells Fargo Advisors and Western Union are nearby, providing additional financial services and money transfers.
Which nearby locations could be useful if I need to ship a package or get automotive supplies while visiting Wells Fargo Bank?
FedEx is nearby for shipping services, and Chevron offers a gas station, convenience store, and automotive parts and accessories.