Citi

Reviews

• SE

  Sharon Elia

  6 days ago
  5.0
  They helped me settle my father's accounts. I live in Phoenix where we have no branches so when calling and talking to the 800 number several times and got nowhere they were able to help me in one visit. Everyone in the Sahara branch was extremely helpful.
• DL

  Donald Liu

  Oct 15, 2025
  1.0
  I made appointment with Cory Poe to open a business account. I asked him if I could email some documents to him prior to the appointment. He said he could not receive external email !! At any rate, I managed to bring the required documents to him and opened the account. However, on the following day, I had a question about my account. I emailed him and he called back later. But I was not able to take his call at that moment. I called him again, left messages and emailed him hoping he could call me back again. He replied to one of my emails with irrelevant information thinking I was somebody. 3 days in a row I emailed and called him but there was no reply. Citibank, I understand that once I opened the account I no longer a new customer. I have no priority anymore. On day 4 I called to the branch multiple times. Phone rang for 10 minutes with no one answered. This branch has no hope. Stay away. I am writing this review in the hope that someone from Citibank would see this and reply me. Thank you
• SM

  Sokhna Mbacke

  Oct 10, 2025
  3.0
  A teller from Citibank accidentally put $100k in my bank account, while I was at work. I went to the nearest bank on my lunch to find out what’s going on in my account and they explained that they accidentally put that amount in my account. Fast forward after work I went to the location that happened, I let them get my card and ID they took the money back and made me sign ,They just thanked me AND LET ME GO and I still can’t have access to my account. At least a $1000 bonus or more would’ve been nice for my honesty. I decided to open Citibank because my whole family been telling how Secure the bank .
• NS

  Norma J. Sciaretta

  Sep 19, 2025
  5.0
  Have been with this branch of Citibank for 25 yrs.
• AP

  ARNOLD PREPEÑA

  Jul 3, 2025
  5.0
  Our recent visit to the Citibank Sahara Branch was truly impressive and worth highlighting. From the moment we stepped in, we were greeted warmly… Although the wait time was longer than expected likely due to the holiday weekend we were fortunate to be assisted by Sherryl, a management team member, who smoothly handed us over to Liz, one of the bankers. Our transaction was completed by Liz and Geraldine, the teller, and we must say that every team member we encountered demonstrated professionalism, patience, and genuine care. We don’t frequent this branch as much since we were longtime clients of the Silverado Branch for over 25 years, back when we lived in Henderson. Now that we reside in Summerlin West, the Sahara Branch is the closest Citibank location and we’re glad we stopped by. Despite a 1 hour and 15-minute wait, the service we received made it well worth it. We could sense the staff’s dedication and their sincere effort to assist every customer with excellence, even under pressure. Kudos to the entire team at the Sahara Branch. Your commitment to exceptional service does not go unnoticed. We highly recommend this location for anyone seeking quality customer care.

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