TD Canada Trust Branch and ATM

Reviews

• FD

  Frank Dobrowolski

  Nov 12, 2025
  5.0
  Place has gotten better since a year ,looks like they cleared out old staff n replaced it with some good people.
• NK

  Nataliya Kuts

  May 23, 2025
  5.0
  Manager of the bank is so helpful. Very nice and friendly staff. Thank you sp much for the great service!
• LK

  Linda Kennedy

  May 27, 2022
  1.0
  This bank is very short staffed. It takes forever to do your business . Parking is non existent because the parking lot behind is full of staff cars for the whole building. The street is very busy and impossible to get a parking spot. I wouldn’t recommend anyone using this bank for anyone who can’t walk or stand for any length of time. My rant.
• TT

  Telisa Tobin

  Dec 29, 2021
  1.0
  Last summer my partner went into this branch to get a new debit card for himself. He had his own account, but him and I also had a join account. The teller, who was a younger woman (early 20’s maybe) somehow got into my personal account (no idea how, this account is in no way connected to my partner) and completely cancelled my debit card and issued a new one. She knew she made the mistake but did not notify my partner, she just played it off like everything was fine and gave him a new debit card. I still do not know what happened to the debit card she issued for my account. I didn’t find out about this until I went to sign into my online banking the next day and kept getting an error saying “the debit card number I entered was incorrect”. This was over a holiday weekend, so I could not get a new card. We were travelling to another province for a trip to see our families and I had to do this without a debit card and without the money that was in my bank account (because no branches were open for me to get a new card). It took me 2 weeks to figure out what had happened. Finally the manager called me back to tell me exactly what had happened. She played it off like it was a small, innocent mistake. She went as far as to say she was “kind of glad it happened because it was a good learning opportunity for her staff” and when I asked her why I wasn’t notified about my debit card being cancelled and another card being issued she said she teller “wrote down my number to call me but accidentally threw it out and feels really bad”. How dismissive this manager was about this situation was really shocking to me and her lack of customer service left me feeling nervous to even do banking at this particular branch. I eventually reached out to someone higher than her who was extremely apologetic and offered me something to make up for the mistake. I was very appreciative. Cape Breton is brutal for customer service and this bank branch is no exception. I’m not sure if it’s because “everybody knows everybody” so they feel it’s okay to make mistakes and give poor service or maybe they feel they won’t be held accountable because it’s their buddies mom or something. You need to have better service, work faster and more efficiently and treat the mistakes you make seriously.
• TT

  T1tty

  Oct 15, 2017
  1.0
  Two 24/7 banking machines, one out of order, more then once wouldnt accept my pay checks, this week wont take cash as deposit's. Poor customer service that cause's problems in my business ventures. Your machines should be fully functional 24/7 and maintained regularly. I WASTED MY TIME AND GAS BY GOING TO YOUR BANK TODAY!!!

Frequently Asked Questions About TD Canada Trust Branch and ATM