UMB Bank

Reviews

• HH

  Helen

  Mar 19, 2021
  5.0
  The branch on Paseo de Peralta is great; friendly and helpful. They know my name, and have fixed any issues I’ve ever had quickly. The branch on St. Michael’s is usually gut wrenching. Once I went the drive through 5 minutes before they closed. I sat in my car waiting for help, they were watching me and then they closed. This is just one example, I have a handful of bad experiences at this branch. Best case scenario there is complete mediocrity. Go to Paseo if you need customer service.
• OF

  Otra Vez En Santa Fe

  Dec 2, 2020
  5.0
  The staff is professional yet they know me by my first name. It reminds me of how banking use to be.
• EP

  Elaine Patterson

  Oct 7, 2020
  1.0
  With the lobby closed,I am only able to use the drive up and have to walk up since I don't have a .vehicle. afraid I will get hit, and I'm not a fan of having people in cars overhear my business. Is the lobby open now or what ?
• AW

  Anita W

  Aug 23, 2019
  1.0
  Always always wait at drive in window. Terrible customer service. One car three cars 10 cars, doesn't matter... aways waiting.
• AT

  A. Thompson

  Oct 3, 2017
  1.0
  I wish I would have never opened an acct at NMB&T. I am from out of state and needed a checking acct to pay bills while in Santa Fe. I told the teller, Ruth it would be a short term acct and that I would be out of state in a month and would need to close the acct at that time. I was never able to log in to online banking, either on my phone or on my laptop and for that reason have been charged an additional fee!! When I call the branch to explain, I am brushed aside and given a 1 800 # that does not even work. I have sent a check in the mail 2 weeks ago and have had to call numerous times to check if it has received. Communication, customer service and online banking here at this bank is terrible. I don't know what else they could do that would be worse.

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