Business Details
About
Credit UnionATMBusiness Banking ServiceOnline Banking
Rio Grande Credit Union provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. At Rio Grande, we understand.
Details
- Drive-throughAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.2
134 reviews
5 stars
94
4 stars
13
3 stars
4
2 stars
3
1 star
20
- NDNelly DNov 6, 20255.0Update: thanks Drew for the courtesy call to give more details on the IMT and address my concern. I greatly appreciate! I am proud to be a member with you all! Making sure customers are satisfied are a priority here! Thanks! Alfredo did an excellent job to handle my needs. Great way to welcome a new customer. I was in a rush and he did everything in his power to make sure I was out in a timely manner. His attention to detail is amazing! I had walked up to the teller who had no one at her window and was talking with I believe the manager and Alfredo had to let them know to please help me. He even did things in the back ground to help them make it go by fast for me! If it wasn't for him I probably would have walked out! I am only giving a 4 because I do wish this location had a drive thru for convenience and also the fact the two ladies had me wait no a big deal but to me it wasn't busy and I think anytime you see a customer waiting regardless of what you are you doing they should be your first priority or put your sign up your closed if you are busy. I pay attention to stuff like that.
- JMJuan MedinaSep 18, 20255.0Gracias totalmente agradecido con el personal todos muy amables te ayudan en todo el proceso gracias
- DLDominic LopezSep 18, 20251.0I am not a member, but I recently visited to help my grandmother, who had just had eye surgery and couldn’t drive. She doesn’t use a debit card and prefers to deal in cash, so I went in to deposit $25 into her account to cover a bill. First, I was surprised that this location doesn’t have a drive-thru, which would be very helpful for elderly or recovering members. When I went inside, the staff was not very friendly or welcoming. I was asked for my ID (which felt odd for a simple cash deposit, but I provided it). When I asked why, the teller explained she was adding me to my grandmother’s account—without my permission or request. I immediately clarified that I did not want that, and that I was only trying to help with a one-time deposit since my grandmother was unable to come in herself. Instead of finding a solution, I was told nothing could be done. I was shocked that they couldn’t accommodate such a simple request to help their own member in a difficult situation. This experience left a very negative impression. Based on this interaction, I would not consider banking with Rio Grande Credit Union in the future.
- JJJudith JermarkJul 29, 20251.0Today i called to get my balance. RGCU's automatic telephone system was down. I was able to finally talk to a really rude employee. Not a good experience.
- MRMichael RiveraJul 24, 20133.0New location, great staff, resolve issues in house. I've been banking at this location since it opened. I can say this much, the staff here are good at their jobs. I needed to build up my credit so I was one of the first customers to start with their credit card. This help me build up to better credit cards I have today. Now a days my accounts with them stay at a $0 balance since it is required to keep a Savings & Checking account open to maintain your credit card account. I found out that they use a third party for their credit card offer (so nothing in house in this matter). When I had verified a couple of charges were done fraudulently I found out the hard way on how to challenge those charges . Overall, after several documents being faxed from the company in question which confirmed the act was fraud. Rio Grande Credit Union denied my claim of fraudulent charges, again the Company that the charges came from sent me and the RGCU confirmation that the charge was done fraudulently I still had to pay for the transaction. Their card reports to all three credit unions so this is why I keep it open, it's a dormant account that looks good on my credit history. Because of their help I was in the 400's starting with their credit card now I'm in the mid 700's. So take what you can from this review just be on top of your stuff when using this CU. Hope this was helpful
Frequently Asked Questions About Rio Grande Credit Union
What is my account number?
Your account number can be located:
On your statements
Within Digital Banking
On the bottom number of your checks
If you have misplaced or forgotten your account number, please contact us at 505.262.1401 or 877.761.5136 (toll-free) or stop in at any of our branches to obtain your full account number. For security purposes, we will not include any account numbers via email.
Why can't I log into Digital Banking?
There are many possible reasons your login attempts have not been successful. Typically, you can access your account by following the password reset steps below:
Navigate to the Digital Banking login page.
Click "Forgot Password?"
If you do not have the option to reset your password or are still experiencing difficulties, your account may be locked. Please visit us at any branch or reach us at 505.262.1401 or 877.761.5136 (toll-free).
Are you a first time digital banking user? You'll need to enroll first!
Can I open a savings or checking account online?
Absolutely! Opening an account online can be done in just a few minutes. Complete our Online Application to get started.
If you have further questions, stop by a Branch or Contact Us!
Is there a minimum deposit required to open a checking account?
There is a minimum deposit of $25 to open a checking account. Depending on which account you open, there may also be other cost considerations or minimum balances to avoid fees.
For more information about our account offerings, please refer to our Checking page.
What are the drive-through hours for Rio Grande Credit Union at the Lomas Branch?
The drive-through is open Monday to Thursday from 8:30 AM to 5:30 PM, Friday from 8:30 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
When is the Rio Grande Credit Union Lomas Branch open for in-person appointments?
The branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 5:30 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Is the Rio Grande Credit Union Lomas Branch closed on any holidays?
Yes, the branch is closed on November 11 and 27, 2025, and December 25, 2025. It has reduced hours on December 24 and 31, 2025, from 9:00 AM to 1:00 PM.
Does Rio Grande Credit Union offer online account opening?
Yes, you can open savings or checking accounts online quickly by completing the online application on their website. For further assistance, you can visit a branch or contact them.
What should I do if I can't log into my Digital Banking account?
If you can't log in, try the "Forgot Password?" option on the Digital Banking login page. If your account may be locked or you face other issues, visit a branch or call 505.262.1401 or toll-free 877.761.5136 for help.
Where can I find my Rio Grande Credit Union account number?
Your account number is on your statements, within Digital Banking, or at the bottom of your checks. If lost, contact the credit union by phone or visit a branch; account numbers won't be sent via email for security.
Are there convenient automotive services near Rio Grande Credit Union?
Yes, nearby you'll find X Press Emissions, Mvd Specialists, PJ's Express Emissions Testing, and FasTesT Emissions for automotive repair and emissions. This is helpful if you need vehicle services before or after visiting the credit union.
What dining options are close to Rio Grande Credit Union for a quick meal?
Nearby dining includes Sonic Drive-In for fast food, Panda Express for Chinese cuisine, and The Burrito Lady for Mexican food, perfect for grabbing a meal before or after your banking visit.
Are there any convenient facilities for car cleaning close to the credit union?
Yes, Ultimate Express Car Wash and Quick Shine Auto Spa are nearby for car washes and detailing services, which can be convenient when visiting the credit union.
What other nearby amenities could I use when visiting Rio Grande Credit Union?
Besides banking, you can visit Wade Circle Park or Los Altos Park for outdoor activities, or stop by convenience stores like Circle K and Phillips 66 Gas, which offer gas, snacks, and car washes.