Nusenda Credit Union

Reviews

• AV

  Aj Villar

  Nov 18, 2025
  1.0
  Ok this location in general is great and basically all the workers are great they all exceed expectations and really go the extra mile EXCEPT for 1, I think his name is Andy, An arrogant, ignorant, Lying, old white bald guy. Man is this guy disrespectful, I went to deposit my check and was met with possibly the worst interaction with another human being I've ever had, not only did he lie to me about made up policies that totally contradict every interaction with every worker thats I've worked with at this and other branches. He insisted that he needed to see my pay stub in order to deposit my check and when questioned why I suddenly have to show him and only him my pay stub he got an additude, when I said ok so what if I didnt have the pay stub he said he was unable to "verify the check" this was a first as he already had my driver's license and the check and could clearly see the names match on both, furthermore I cash the same check every. Single. Week. For a couple years now, I even usually go to the front desk to have the worker deposit my check because the atm doesnt like to read the checks I get, the workers know me, I know he knows me because hes helped me before and I also had a bad experience to the point where another worker had to step in and take over, at which point I was finally professionally helped. I think this is the first review I've ever written about some one but believe me it was justified. Even if I did further escalate the situation out of frustration the way he handled it was not how it should have been handled, again with the situation being deescaleted by another worker after she clearly witnessed him continuing to agitate me. Its been a couple days since the incident and im still disappointed by the lack of training and professionalism in this individual I cant even tell neusenda to do better bc their great its this one person giving them a bad image. Again all the other workers are great and will help you professionally and swiftly, their truly great
• CM

  chris muller

  Jan 28, 2023
  1.0
  Went in to open a bank account for my son and went in at 12:40pm they close at 1pm the manager came out and said it's gonna take 45 min to an hour to open a bank account when I have opened a bank account in 20 minutes or less with them before I understand they want to get out on time but they could've been professional and could've expedited the process for me to help me but they just tried to make excuses not to help me very frustrating I'm done with this location.
• LV

  Laura Valles

  Dec 22, 2022
  1.0
  Fui a pedir ayuda con una tarjeta y una mujer de nombre holly me trató super prepotente y no me ayudo para nada pésima persona
• CL

  Christy L

  May 18, 2022
  2.0
  This is a really dumb idea. The ATMs can do a few things that other ATMs can't do like dispense any denomination of bills but you need your ATM card. There aren't any tellers and there are only two staff members; I don't know what they do. It is a waste of a location.

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