Nusenda Credit Union

Reviews

• AV

  Aj Villar

  6 days ago
  1.0
  Ok this location in general is great and basically all the workers are great they all exceed expectations and really go the extra mile EXCEPT for 1, I think his name is Andy, An arrogant, ignorant, Lying, old white bald guy. Man is this guy disrespectful, I went to deposit my check and was met with possibly the worst interaction with another human being I've ever had, not only did he lie to me about made up policies that totally contradict every interaction with every worker thats I've worked with at this and other branches. He insisted that he needed to see my pay stub in order to deposit my check and when questioned why I suddenly have to show him and only him my pay stub he got an additude, when I said ok so what if I didnt have the pay stub he said he was unable to "verify the check" this was a first as he already had my driver's license and the check and could clearly see the names match on both, furthermore I cash the same check every. Single. Week. For a couple years now, I even usually go to the front desk to have the worker deposit my check because the atm doesnt like to read the checks I get, the workers know me, I know he knows me because hes helped me before and I also had a bad experience to the point where another worker had to step in and take over, at which point I was finally professionally helped. I think this is the first review I've ever written about some one but believe me it was justified. Even if I did further escalate the situation out of frustration the way he handled it was not how it should have been handled, again with the situation being deescaleted by another worker after she clearly witnessed him continuing to agitate me. Its been a couple days since the incident and im still disappointed by the lack of training and professionalism in this individual I cant even tell neusenda to do better bc their great its this one person giving them a bad image. Again all the other workers are great and will help you professionally and swiftly, their truly great
• AH

  Atlas Hardage

  Jul 2, 2025
  2.0
  Boo! Zippy teller is awful- a failure of a machine. I tried to withdraw money and I broke it. This location has NO physical tellers... Just some offices and someone to greet you when you walk in. Small, compact, CAN BE convenient, but might not be... Overall: Nusenda (6☆ / 5☆!) Staff: 4☆ / 5☆ Zippy teller: -1☆ / 5☆
• BH

  Brandon Holt

  Oct 20, 2024
  5.0
  As a new member, my experience with Nusenda has been excellent so far. The staff were extremely helpful in answering all of my questions about depositing funds. They made sure the process was easy to understand, and everything went smoothly. No issues at all!
• CL

  Christy L

  May 18, 2022
  2.0
  This is a really dumb idea. The ATMs can do a few things that other ATMs can't do like dispense any denomination of bills but you need your ATM card. There aren't any tellers and there are only two staff members; I don't know what they do. It is a waste of a location.

Frequently Asked Questions About Nusenda Credit Union