First Citizens Bank

Reviews

• KR

  Kelsey Robertson

  Sep 9, 2025
  5.0
  This First Citizens is not only a lovely building but houses the nicest staff I have ever met. They make you feel valued and are both friendly and professional. I’ve gone in this branch 10 times so far and received nothing but the most outstanding service. Highly recommend this beach for your business banking needs.
• ZB

  Zdenka Behal

  Aug 17, 2025
  5.0
  We’ve been with First Citizens Bank since 2006, and the experience has been outstanding from day one. The staff is always welcoming, professional, and genuinely cares about their customers. They know us personally, which makes every interaction easy and enjoyable. They’ve gone above and beyond over the years, helping us with both business and personal loans, and even coming directly to our business when we needed hands-on support. That kind of service is rare these days. After dealing with larger national banks, I can say without hesitation that First Citizens sets the standard for customer service. Friendly, efficient, and reliable — we couldn’t ask for a better banking partner
• TB

  Terry Behal

  Aug 17, 2025
  5.0
  I’ve been banking with First Citizens Bank since 2006, and I can honestly say we couldn’t be happier. The team is always friendly, helpful, and knows us on a first-name basis. Over the years, they’ve assisted us with both personal and business loans, and their service has always been fast, efficient, and attentive. What really sets them apart is their hands-on approach — they’ve even come directly to our business to help us in person. Nothing is ever too big or too small for them to handle. Having worked with other large national banks in the past, I can confidently say nothing compares to the personal service and care we’ve received at First Citizens Bank. Truly top-notch service — highly recommended!
• JJ

  Jessica Jackson

  Jan 5, 2022
  5.0
  Probably the best bank in Albuquerque! Super friendly, helpful and available staff. Shout out to Mariah, for being so responsive and kind with my many requests. She's a huge asset to this bank. We will definitely continue banking here for our small business!
• HB

  Hannah B.

  Apr 27, 2017
  5.0
  First Citizens is an absolutely stellar financial institution to work with! After countless issues with another well-known local bank, my company decided to make the move to First Citizens. We were welcomed with open arms to say the least! The fees involved with certain transactions are significantly less than what we were paying with our old bank. We no longer have extreme hold times on deposits, and we can actually call the bank without going through a call center first! The amount of amenities provided for its customers is absolutely outstanding! Fresh baked pastries in the lobby, large conference rooms available for client use, ability to call & speak directly with your banker, the list goes on. Our banker actually reviews our account every couple of months to make sure we continue to be in the right financial structure moving forward. She will even go out of her way to contact us when she has found additional benefits that we can utilize. I have never experienced a more personable bank, with individuals who genuinely care about the success and longevity of my business. The building itself is stunning. Lots of art & antiques (dating as far back as the 1700s!) fill the hallways and offices. It is certainly unordinary to find such a gorgeous building here in Albuquerque. After the initial shock when walking in wears off, it is clear that First Citizens has made a true investment in the community and is here for good!

Frequently Asked Questions About First Citizens Bank