TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.
This branch is the single strongest argument against TD Bank’s slogan, “America’s Most Convenient Bank.” Convenient for who, exactly?
I’ve received standard services at other TD locations a short drive away with no issue. Yet this branch operates like a private club where the entry requirement is a lifetime subscription to misery and arrogance. The staff’s default setting is condescending, but once they detect you don’t speak Spanish, the attitude shifts from barely tolerable to open disdain.
The staff exude the sort of miserable superiority you only see in people who peaked emotionally before adulthood.
Customer service here isn’t inconsistent — it’s selectively applied. Professionalism? Optional. Respect? Conditional. Basic courtesy? Apparently a luxury item they ran out of years ago.
The employees seem less like bankers and more like people doing community service hours for crimes against enthusiasm. Their arrogance would be impressive if it weren’t so undeserved. You’re not being greeted — you’re being evaluated, and God forbid you fail the unspoken cultural or linguistic vibe check.
This branch doesn’t just treat customers poorly — it treats certain customers worse, with a level of judgment and ego that makes you wonder if they’re banking professionals or just emotionally wounded gatekeepers with name tags.
If you enjoy feeling unwelcome, misunderstood, and quietly resented, this is your paradise. For everyone else, save yourself the humiliation and go the extra mile to a branch that remembers it works in customer service, not self-importance.
If this is “America’s Most Convenient Bank,” then this branch is the inconvenient truth TD hopes you never see.
Someone at corporate needs to step in not to manage efficiency, but to remind this place it answers to the public, not its own bruised egos.
Absolutely abysmal.
YV
Yaquiesley11 Villeds
Oct 14, 2025
1.0
Tiene un mal servicio no les recomoendo este banco muy mal mal banco hacen lo que ellos quieren
RF
Rebeca Fernandez
Aug 21, 2025
5.0
Great the employees are very helpful
JM
Juan Montoro
Dec 6, 2024
5.0
Fabrizio, a teller at this branch provided me with great service. Very knowledgeable and professional.
CV
Carlos Villegas
Dec 28, 2016
1.0
Customer service are very slow and the bank is empty
What are the regular drive-through hours for TD Bank in Union City?
The drive-through hours are Monday to Wednesday from 8:30 AM to 5:00 PM, Thursday and Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and Sunday from 11:00 AM to 2:00 PM.
Is TD Bank in Union City open on major holidays?
No, this TD Bank location is closed on Veterans Day (November 11), Thanksgiving (November 27), and Christmas Day (December 25).
Where is TD Bank located in Union City?
TD Bank is located at 3601 Kennedy Boulevard, Suite 1, Union City, NJ 07087.
What services does TD Bank in Union City offer?
TD Bank offers retail banking, small business, and commercial banking products and services, as well as private banking, wealth management, and vehicle financing through its subsidiaries.
Does the TD Bank in Union City have a drive-through facility?
Yes, this TD Bank location features a drive-through for customer convenience.
How can I schedule an appointment at TD Bank Union City?
You can book an appointment online through TD Bank's appointment booking portal or via their mobile app for both convenience and quick service.
Is TD Bank inclusive and welcoming to LGBTQ customers?
Yes, TD Bank in Union City welcomes LGBTQ customers and promotes an inclusive environment.
What nearby dining options are available near TD Bank Union City?
Nearby dining options include Popeyes® Louisiana Kitchen for fast food, Taco Bell for Mexican fast food, McDonald's for burgers and fast food, and Deleites de mi Tierra for Latin American cuisine.
What other financial services are available near TD Bank in Union City?
Besides TD Bank, you can find Western Union for money transfers, LibertyX and Unbank Bitcoin ATMs for cryptocurrency services, and Garantice for financial and trust services nearby.
What nearby places can I visit around TD Bank in Union City?
You may visit Hoboken Frank Sinatra Park for outdoor activities, or stop by Walgreens for pharmacy and convenience needs. Condos at Union Square is also nearby if you are interested in local landmarks or real estate.