Valley Bank

Reviews

• JG

  John Gonzalez

  Oct 29, 2024
  5.0
  Friendly helpful staff
• PR

  P Rhett

  Feb 7, 2024
  1.0
  I had a very poor experience at this particular branch. I approached the teller and asked her for a cashiers check. She verbally told me that ‘we dont do cashiers checks’. When I proceeded to ask her when did this go into effect, she asked me if I had an account at Valley Bank. Now let’s be clear — I hold a mortgage account and a checking account with Valley. I told her yes and handed her my DL. She asked me for my account number and proceeded to process my request. The teller messed up my cashier check twice by misspelling my name. If she would’ve just slowed down, took her time and actually paid attention to what she was doing then I wouldn’t have had to spend over 30mins in the bank trying to get a simple cashiers check. She then proceeded to get others to help her — and to no avail no help came until 20 mins into me waiting. The manager that was on duty saw what was going on and offered no apology to me for this mishap. She didn’t even acknowledge me or the excessive time this matter was taking. It wasn’t until I specifically asked to speak with her about this inexcusable service I received. It’s unfortunate the poor level of customer service I received here and the misinformation I was given regarding cashier checks ! I will go out of my way to continue going to the Bloomfield location instead of this location. South Orange location is poorly ran and the favoritism in customer service bleeds through each employee. Every customer deserves to receive the same level of service regardless of race, age, etc. !
• LW

  Linda Williams

  Jan 17, 2022
  5.0
  Always friendly & professional.
• SM

  Sher Mera

  Mar 3, 2021
  1.0
  The workers here a VERY slow. Had me waiting 2 hours all to be told to go home and that the printer is not working. Try to Avoid thus location if necessary

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