Provident Bank serves individuals, families, and businesses in our local communities with personal and business banking services. What you need? We’ve got it. You are our commitment. That’s why we strive to deliver a mix of innovative services, social impact, and real connection to simplify your life and power your dreams.
Caring branch that gives special attention to Cedar Crest residents on site. Derek (sp?) was so helpful with my mother's account and she thinks he's the best! Since this branch is inside a retirement community, the residents expect more "old fashioned" one-on-one attention - and that is what they get.
EF
Eric F
Jun 18, 2025
1.0
Call center directed me here to get a full fee waived (I’ve done this in the past here multiple times and was always met with compassion and accommodation for the exact issue). After being denied according to their discretion, I ended up with the branch manager who I only got transferred to after asking “is your manager in a good mood today?”
She was snarky off the bat and reacted to a disgruntled longtime customer about the worst way possible. I’ve banked here for over 10 years and I’m astonished at being thrown for a loop only to be met with someone so combative. I hope Provident QA’s their branch manager interactions with customers.
Will be cancelling my account.
What are the business hours of Provident Bank in Pompton Plains?
Provident Bank is open Monday through Friday from 8:30 AM to 3:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
Is Provident Bank accessible for people with disabilities?
Yes, Provident Bank has a wheelchair accessible entrance to accommodate customers with disabilities.
Where is Provident Bank located in Pompton Plains, NJ?
Provident Bank is located at 1 Cedar Crest Dr, Cedar Crest Village, Pompton Plains, NJ, 07444, USA.
What types of banking services does Provident Bank offer?
Provident Bank serves individuals, families, and businesses with personal and business banking services including investment, loans, savings, and mortgage lending.
How can I contact Provident Bank for customer service?
You can reach Provident Bank by phone at +1 973-839-2880 or use the toll-free number +1 800-448-7768 for assistance.
Does Provident Bank have mobile apps for convenient banking?
Yes, Provident Bank offers mobile apps available on Android and iOS platforms to help you bank on the go.
What are some nearby places of interest around Provident Bank?
Nearby places include Cedar Crest Senior Living Community, Erickson Retirement Communities, and CVS Pharmacy, which can be convenient for healthcare, senior services, and pharmacy needs when visiting the bank.
Where can I find medical and health services near Provident Bank?
You can find health-related services near Provident Bank such as Audiology & Hearing Aid Solutions, Garden State Urology, and Kessler Rehabilitation for audiologists, urologists, and physical therapy.
Are there any recreational or leisure spots near Provident Bank?
Yes, Suntan Lake is a nearby lake and park ideal for outdoor activities, and UFC Gym Riverdale offers fitness options close to Provident Bank.
Can I grab food or drinks near Provident Bank?
Nearby dining options include blu alehouse, an American bar and grill, and Santina's Pizza & Restaurant, perfect for a meal before or after your bank visit.