Affinity Federal Credit Union

2.9
66 reviews

About

Credit UnionATMBankMortgage Lender
Affinity is more than a local bank—we're a member-owned credit union dedicated to your financial well-being. As a cooperative, we focus on people helping people and creating personalized, meaningful interactions. Unlike banks, we’re committed to exceeding expectations, offering community-focused banking solutions, and understanding what you need every step of the way. Whether it’s savings, checking, or loans, Affinity is here to help you reach your goals while making a positive impact in our community. Experience banking that puts you first—join Affinity today!

Location

Affinity Federal Credit Union
1342 Centennial Ave, Piscataway, NJ
08854, United States

Hours

Reviews

2.9
66 reviews
5 stars
26
4 stars
4
3 stars
2
2 stars
6
1 star
28
  • AC
    Amanda Coker
    Nov 14, 2025
    1.0
    Credit unions promote themselves as caring about the average person. I have been banking with affinity for five years and they still treat me like garbage. THEY DO NOT CARE.
  • 55
    536vinod
    Sep 16, 2025
    1.0
    This is the branch with worst customer service! As mentioned in the below comment, I also faced the worst service from the lady named "Aarti". She thinks that we are walking into her house and demands service! She is a half baked knowledge lady and always exhibits unfriendly behaviour. She imposes her own rule of banking. If they are not changing this lady, this branch will bring bad reputation to the entire Affinity bank! I hope someone will read the reviews and take appropriate action!
  • MC
    Michael Ciccone
    Jun 30, 2025
    1.0
    Had to take care of an Affinity Debit card alert from the Affinity fraud alert office. Talked with an Affinity lady from India. I got the impression she just wanted to get me out her office. Why the "talking down" to me? Why she was just gazing at her computer as I was speaking???? I was conveying important details about my FRAUD ALERT FROM AFFINITY FRAUD OFFICE. She did not allow me to complete my sentence ...I find this impolite. I have had issues with this office in past years. Been with Affinity during my long career with Bell System. Fraud alert call a few days ago.. representative hard to understand. Now retired from Bell System, I need to look for another bank or just go to the Edison branch. What's with Affinity? Years ago, customer service was par excellance .
  • JG
    Jamrock G
    Jan 14, 2025
    1.0
    I have been calling this location for several days no one pick up the phone. Doesn’t the phone ring? This is unacceptable.
  • AA
    Aneesah Adams
    Aug 21, 2024
    1.0
    I have a credit card, checking, savings and I just paid off a personal loan with them. The customer service hold time is horrendous!!!! I mean absolutely disgusting. If you call as soon as they open they hold time is still no less than 30 minutes. I also had a conversation with an employee in the branch recently that could not even explain to me how a line of credit works. I had to tell her. I am closing every account with them.

Frequently Asked Questions About Affinity Federal Credit Union

What is Affinity Federal Credit Union and how does it differ from a traditional bank?

Affinity Federal Credit Union is a member-owned credit union focused on people helping people with personalized financial services, unlike traditional banks.

Where is Affinity Federal Credit Union located?

It is located at 1342 Centennial Ave, Piscataway, NJ 08854, United States.