Wells Fargo Bank

Reviews

• LM

  lexi morales

  Sep 5, 2025
  1.0
  If I could give zero I would. I’ve banked with this bank for years personally and never had an issue. However, now that I made an appointment to open a business bank account all of a sudden it’s a big problem. I created an appointment with a banker for today, prior to my appointment I get a call stating to send my papers via email before my appointment and that there’s no guarantee it will be reviewed today and that I will need to schedule an appointment for next week. Instead of sitting down with me to review ALL of my documents and paperwork, now I’m here playing email and phone tag back and fourth about information. IF I GOT TO SIT DOWN IN THE OFFICE FOR MY SCHEDULED APPOINTMENT WE WOULDNT HAVE TO DEAL WITH ANY BACK AND FOURTH. What’s the point of scheduling an appointment just to do things via email and over the phone instead of physically looking at everything and processing me an account for my business. Chase reviewed all of my paperwork and processed me an account the same day. Wonderful job loosing my business, thank you.
• ED

  Edward DeHooge

  May 30, 2025
  1.0
  Worst bank. Worst Wells Fargo. I moved from Bergen County. I give them a Zero. I was believed to verbally berrated in my perception because the tellers and managers once again denied my customer rights. I have a severe TBI and emotionally disconnected. They froze my debit card two times without explaining why? I lost it! I have had the same PIN since they were Wacovinva since 2001 for a severe neurological brain injury. It has been established not to be changed without any proper communication. It was forced to be changed. I have forgotten it even with constant attempts to keep it storage in my wallet. Even if they change it back, I am down with them. Because , once again, SSA regularly direct, and that being my only source of income- I have been unable to move. I have have given another bank 250 dollars to open another account. I cannot even process how to tell SSA. What is so sad, is how the disabled are treated. I have no walke;, no wheelchair; I did fall off a roof;I have an invisibility disability. This bank broke me down into tears. I asked several times for an explanation. My mother would say take your business elsewhere. I am wrong in a lot : I did not take an offer from another bank when I relocated- I am a grown man- I let a family member tell me Wells is better. Secondly, I yelled two times in this bank. Two wrongs do not make a right. I am a sick person. When professional people refuse to give you your money without explanation it is inexcusable? But it is definitely it excusable and improperly to yell. The police will come. But I am dumb. I keep going into an inexcusable bank for me, maybe not for you. I have to leave. It is a good bank for a lot of people. They do help help millions Just not me. I have been a customer since 2001. Time too move on. Time for me maybe not you.
• ND

  Nicholas DiNapoli

  Aug 28, 2024
  5.0
  So I had a really bad experience at a nearby branch by Sunset Avenue (which I also reviewed), and had the opposite experience at this branch. As soon as we arrived, the branch manager made sure we were taken care of and both he and his banker worked with us to understand and resolve all the issues we encountered at the other branch. I felt throughout the process they understood exactly what needed to be done. I was very happy with their customer service skills, and frankly they kept me as a Wells Fargo customer. The visit could not have gone better. I will use this branch in the future!
• LB

  L fortune Beyda

  May 30, 2023
  1.0
  I'm unhappy about my last experience. I used the drive thru for an atm deposit. The machine didn't accept one 100 dollar bill so I go inside and man tells me I have to call the 800 number. Meanwhile he looks up on the machine and saw that atm accepted the cash 💸. The person on the phone filed a claim and it's been almost a week and I have not seen any such $100 posted to my account. I have rent coming up. I'm unhappy and from now on I'll go to Ocean Township branch. I have found from the past that they are much nicer.
• LK

  Ljupka Kostova

  Oct 10, 2019
  5.0
  I went in and was helped by Thomas Lord. He was very helpful!! Thank you! Wells Fargo is always on point!

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