Extremely Disappointing In-Person Service
I’m an existing customer who came in to open a CD. Despite there being no customers at two counters for over 25 minutes, I was told I’d have to wait an hour and a half because a third employee was out for a one-hour lunch. I’ve already been sitting here for over an hour with no progress.
While I know a CD can be opened online, I have a check that requires opening it in person. Unfortunately, this branch consistently delivers the worst in-person service. To make matters worse, I just watched another employee leave for lunch — meaning I’ll likely waste close to two hours before anyone even helps me.
Capital One really needs to address the chronic understaffing and lack of urgency at this location.
MS
Milkhouse Spann
Jul 25, 2025
1.0
I was there 4 minutes before 5 to pay my bill. The teller didn’t even say hi… i said I am here to pay my bill, she said she needs an ID even if I have handed her the credit card. It so happened, I left it my car…she reminded me they are closing in few minutes. She asked another person about it. In which he said as long as I have the card it is alright. She then said, I will allow it this one time because we are closing. I didn’t have this problem when I pay in person, as long as I have the card. More so, she didn’t accept because my check was pay to Mastercard instead of Capital One and said we are closing too. I get it that they are eager to go home but I am in the bank… they are just in hurry to ho home.
SB
Soheil Bayat
Jul 15, 2025
3.0
You can not get someone to answer your question.
Very very disappointed 😢
What services does Capital One Bank in North Plainfield offer?
Capital One Bank provides services including Ambassador help, opening bank accounts, cash and coin transactions, and has ATMs, Night Drop, and Walk-Up ATM available.
What are the opening hours of Capital One Bank in North Plainfield?
The bank is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
What is the address and contact info for Capital One Bank in North Plainfield?
The bank is located at 815 Us Highway 22, North Plainfield, NJ 07060. The main phone number is +1 908-444-9322 and fax is +1 908-412-0814.
Does Capital One Bank in North Plainfield have an online presence?
Yes, you can visit their Facebook page at https://www.facebook.com/118302468233261 and their website at http://www.capitalonebank.com.
What are some dining options near Capital One Bank in North Plainfield?
Nearby dining includes The Cajun Crab for seafood and Cajun cuisine, Red Tower II for burgers and fast food, and Wawa for convenience and coffee.
Where can customers find nearby ATMs apart from Capital One Bank?
Nearby ATMs include GetCoins Bitcoin ATM, Santander Bank US ATM, LibertyX Bitcoin ATM, and PNC ATM, providing convenient cash access.
Are there entertainment or educational places near Capital One Bank in North Plainfield?
Yes, nearby are Broadway Dance Theater for performing arts and Skyview Learning Center for preschool and child care educational services.
What nearby services can customers use for their automotive needs?
Nearby automotive services include Certified Bumper Repair and Collision, auto glass superior, Emerald City Auto Spa, 22 Auto Spa, and Creative Auto Works for repairs and detailing.
What special message or event information is available for customers of Capital One Bank?
Customers can find events at a café near them by visiting the provided link to Capital One's local events page.
Is there nearby storage or shipping services near Capital One Bank?
SecureSpace Self Storage North Plainfield provides self-storage facilities, and UPS Access Point location offers courier and shipping services nearby.