About
BankATM
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.
Location
Hours
Reviews
1.9
131 reviews
5 stars
23
4 stars
6
3 stars
2
2 stars
6
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing long wait times, unhelpful staff, and rude interactions.
Branch Management
The branch manager received significant criticism for unprofessional behavior and lack of support, contributing to a negative customer experience.
Accessibility Issues
Customers reported difficulties with parking and accessibility, noting that the branch is often crowded and hard to reach.
Mixed Experiences
While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating inconsistency in service quality.
Operational Efficiency
Customers frequently complained about long wait times and inefficient service, with some transactions taking excessively long to complete.
- LTLuis TorresOct 27, 20251.0Don't go.... The worst Citibank branch from all USA. The manager VALERIA YAQUACHI is the most horrible person . She must be the reason for such bad reviews.. to describe how bad is her attention I would need three pages.
- AKantoni Tolo KordasOct 4, 20251.0Dlaczego, w Garfield , nie ma, City ?
- DBDhaval BagalSep 26, 20251.0The branch manager at this location is absolutely disrespectful. Even after booking an appointment I was made to wait 40+ mins and even after that there was nothing. So I just left and went to TD bank instead where appointments are actually honored unlike this bank/location.
- JOJude OkoyeJul 14, 20255.0She’s very experienced bank what others bankers couldn’t do to fix my Citi online account she did it in minutes with a good customer service. Good job Valeria
- TKTyasia KnightJul 1, 20255.0I had a great experience at this branch. Kiana was very professional and helpful. I was having a rough morning dealing with Citi bank’s customer service over the phone, so I decided to come into the branch instead — and I’m so glad I did. Kiana helped me quickly and efficiently, and I was in and out in no time.
Frequently Asked Questions About Citi
What financial products and services does Citi offer at 721 Broad St, Newark?
Citi offers digital banking services, mortgage products, personal loans, small business banking products, credit card offers, and investment products through Citi Personal Wealth Management at this location.
What are the operating hours of Citi in Newark?
Citi is open Monday and Friday from 9:00 AM to 5:00 PM, Tuesday through Thursday from 9:00 AM to 4:00 PM, and Saturday from 10:00 AM to 2:00 PM. It is closed on Sundays and observed holidays such as November 11, November 27, and December 25, 2025.
Where is Citi located in Newark?
Citi is located at 721 Broad St, Newark, NJ 07102, United States.
How can I contact Citi at the Newark location?
You can reach Citi at 721 Broad St, Newark by calling +1 862-214-6908.
Does Citi offer any online resources to learn more about their services?
Yes, you can learn more about Citi’s offerings by visiting their website at https://www.citi.com/
What banking options are available nearby Citi at 721 Broad St?
Nearby banking options include Citibank, which offers credit union services and installment loans, enhancing your financial service options in the area.
Which public transportation can I use to reach Citi at 721 Broad St, Newark?
You can use the New Jersey Transit-Military Park Light Rail Station near Citi, providing convenient train service to reach the location.
Are there any dining options near Citi in Newark?
Yes, several dining spots near Citi include Dunkin' for coffee and donuts, Burger King for fast food, Better Bites cafe, and Ark Gourmet Deli for delicatessen and salads.
What shopping opportunities are near Citi at 721 Broad St?
Nearby shopping includes Nike Factory Store for sportswear and shoes, Burlington for clothing, Dollar Worth Of New Jersey department store, and Engraver's Bench souvenir shop.
What professional services are available near Citi in Newark?
Professional services near Citi include Accounting and Books, H&R Block for accounting services, COBOS Law Firm specializing in divorce and family law, and various law offices including The Law Firm of Shabazz & Associates and Essex-Newark Legal Services.