Columbia Bank

Reviews

• MI

  MD Nurul Islam

  Sep 28, 2023
  5.0
  I had the pleasure of visiting the Columbia Bank branch in Midland Park, New Jersey, and I must say that my experience was exceptional. From the moment my wife and I walked in, the staff made us feel incredibly welcome. A few weeks ago, we decided to open a joint account, and the staff at this branch was instrumental in making the process smooth and hassle-free. Mr. Michael Hyatt, in particular, went above and beyond to assist us. What stood out was his unwavering commitment to providing excellent customer service, even though it was almost closing time. In fact, Michael and his team stayed beyond their regular closing hours due to their dedication to helping us open the account. This level of service is truly commendable and indicative of their professionalism. Michael's expertise and knowledge were evident throughout the account-opening process. He patiently addressed all of our questions and concerns, ensuring that we fully understood the terms and benefits of the joint account. It's not every day that you encounter such a helpful and knowledgeable bank staff, and Michael and his team certainly exceeded our expectations. I also appreciated the cleanliness of the bank. The well-maintained interior and clean restrooms added to the overall positive experience. A clean and organized environment always reflects positively on the establishment, and Columbia Bank in Midland Park certainly did not disappoint in this regard. In summary, our experience at Columbia Bank in Midland Park was exceptional. The welcoming and knowledgeable staff, led by Mr. Michael Hyatt, made our visit a memorable one. Their dedication to customer service, even during challenging times like renovations, is a testament to their commitment to their customers. I would highly recommend this branch to anyone in need of banking services. We look forward to continuing our banking relationship with Columbia Bank, knowing that we are in capable and caring hands at this branch. Thank you to Michael and the entire team for their outstanding service.
• LL

  Linda

  Feb 11, 2021
  1.0
  What happened to this terrific branch? It's changed so much from the (not so long ago) days when you would walk in and the staff would look up, greet you, and say: how can I help you? Everyone then was happy and so eager to engage. Now there is a new manager and all new staff (except for one). When I asked who the manager was, she just said, "I am." No professional introduction. So I don't even know her name. When I stated my request, they all looked at each other, as if 'who's gonna take this one?' One clerk was TOLD to help me and when she came to the desk, there was no greeting. I told her what I needed, she just took the papers from my hand. The whole thing was so uncomfortable and lacked basic customer service. I miss Ray and all the great staff that always seemed so happy and so willing to connect with their customers. You would walk in and it felt great. Now, it's just a bad vibe. In the end they could not help me and it is still unclear if they couldn't or wouldn't.
• FK

  Frank Kavanagh

  Jun 12, 2019
  5.0
  This bank has the best customer service anywhere. I have been doing business with them for many years. They are unfailingly pleasant and helpful. Whenever I visit the local branch, they greet me by name. They give one-tenth of their profits to charity. What other bank does this? I highly recommend them.
• LL

  luvlaughluv 2000 (livlaughluv2000)

  Aug 15, 2018
  2.0
  I've never experienced such rushy customer service in my life. Simply called to find out some account information and couldn't get a word in without being asked another question, almost as if they just wanted to get the call over with and get on with business!
• KG

  Kathleen G

  Feb 11, 2017
  5.0
  Great bank, convenient hours and very friendly!

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