Wells Fargo Bank

Reviews

• AT

  Andrew Tawadros

  Oct 9, 2025
  5.0
  I had an outstanding experience. The staff was extremely professional, welcoming, and efficient throughout my visit. I would especially like to recognize Violette, who assisted me with opening my account. She demonstrated exceptional knowledge, professionalism, and patience, taking the time to answer all of my questions thoroughly. Violette made the entire process smooth and pleasant, and her attention to detail truly reflects Wells Fargo’s commitment to excellent customer service. I highly recommend the Maplewood branch to anyone seeking a reliable and customer-focused banking experience.
• AS

  Annabelle Shin

  Oct 3, 2025
  1.0
  When I entered the bank, there was an available teller at her station, but she was on a personal phone call. We made eye contact, yet she continued on blithely with her conversation, as if there was no one on line. Shouldn’t employees of Wells Fargo go to the back area, if they’re going to have long,drawn-out personal phone conversations? The minute two white males entered the bank and waited on line behind me, she tried to get off the phone immediately. I’m not quite sure why it took other people behind me who walked in for her to hurry up to get off the phone. Racism? YES. When I told her that the ATM machine was not accepting my card for my deposit, she just kept going on and on about wanting to « walk me over to the ATM machine » and see if I was not mistaken, and speaking to me in a disrespectful, pedantic manner. I was not mistaken, I inserted my card three separate times and the machine kept telling me my card was invalid. That is why I walked into the bank to make the desposit. This teller was nothing but rude, racist, and kept taunting me, asking me more than FOUR times if I needed her to accompany me to the ATM machine. All this disgusting behavior towards me, in a pathetic attempt to humiliate me in front of customers and her co-workers. Then when I was not engaging, she kept asking me about my day and trying to falsely be friendly to me. Your manager should chastise you for being on the phone while you are at your teller station, on a personal call, and not attending to clients. And your attempts to try and embarrass me and make me look like a fool, only exposed the fact that you knew you did something wrong by continuing to talk on the phone while I waited. This is the reason why it is known around town to not go into your bank and deal with a teller. I will make sure that not only your manager knows (who was in the front of the bank, complicit and laughing the entire time), but that your regional manager and corporate knows about what you did today. Unacceptable & racist. This kind of behavior has no place in our community and I will make sure to amplify this in town. Hope your Friday is a good one and you curb your racist ways, okay, Wells Fargo?
• LM

  Leonardo Minier

  Nov 9, 2024
  5.0
  They have very helpful and friendly staff, the best service I have ever received
• SO

  Stephanie O'Brien

  Jan 11, 2024
  5.0
  They have an ATM vestibule accessible by using your debit card on the weekends.
• AX

  Alexis X

  Apr 1, 2017
  1.0
  Very bad experience being it was my first time there. I would never open an account with Wells Fargo because of that experience.

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