Wells Fargo Bank

Reviews

• EM

  Elisabeth Moulton

  Apr 13, 2023
  1.0
  I had a very unpleasant experience asking an exchange for a roll of quarters so I could do my child’s laundry. I asked for quarters, the woman teller either thought I was homeless or she was having a bad day. She said we don’t have quarters and proceeded to tell me to wait and see if the other teller had quarters. I smiled and said I would wait. I waited with my child for 20 minutes and I felt disgusted. I’ve been a member of Wells Fargo for 26 years and have been living in Madison for 12 years. Seriously?!
• SG

  SarahG G

  Jan 9, 2021
  5.0
  This branch has gone above and beyond for me on multiple occasions, which had a direct and positive impact in our litigation against a fraudulent accountant. They pulled records from accounts that had been closed for years and thought of things I would. Or have. Cannot recommend them highly enough, and especially Debra.
• JH

  John Heenehan

  Jul 4, 2020
  5.0
  I've been banking at Wells Fargo in Madison since we moved here in 2004 and have had nothing but friendly and helpful service. In the drive through, they'd even send me treats for my copilot dog. We had our mortgage here, along with our checking and savings account, and my kids' accounts. For the life of my, I'd have to think it someone had a bad experience here, it's likely on them.
• ZN

  Zoran Nikodijević

  May 9, 2018
  1.0
  Very unpleasant experience! I’ve visited the branch in my lunch break, asking if I can purchase Euros at the branch. My mom is in retirement home in Europe and the easiest transaction for me is to purchase Euros. I asked the teller about the rate and the lady behind her asking me if I have the account. I said I didn’t but if needed I could open a savings account – thinking to possibly transfer funds from Chase and maybe use Wells Fargo as my primary account. I have been cut abruptly by the lady (standing behind the teller) – YOU CANNOT DO THAT! I asked again just for the Euro rate information. The lady went to the branch manager and said (I could hear her speaking) “HE just wants to open up a savings account so he can buy Euros!!” A few seconds later a manager calls me and asks the same question – I felt like being interrogated for some illegal action. After 5 min of detailed explanation about my mom and retirement home the manager agreed to look for the rate. All in all, very rude attitude from both the lady behind the teller’s desk (she never introduced herself) and the manager itself. Wells Fargo, I am NOT transferring any of my business to you – sorry. Hope someone who cares about the future of the bank reads these feedback postings. Very disappointed.

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