TD Bank

Reviews

• SO

  Sandi Oyola-Pike

  Nov 2, 2025
  4.0
  Lack of number of customer service reps - wait is long & may need to come back another day due to insufficient time one rep can do - the rep was good, just need more reps (TD management should address this if possible) - ar least they are open on Sundays
• JS

  Joseline Sosa

  Jul 2, 2025
  1.0
  Frustrating Zelle Experience & Poor Customer Support I had an incredibly frustrating experience trying to send money using Zelle through this bank. I attempted to send funds to someone in my contact list, only to receive a notification that the payment didn’t go through because the recipient had changed their email. When I tried to update or delete her information in the bank’s app, it simply would not allow it—no option to edit or remove the contact. I used the in-app chat for help, which redirected me to call a phone number. After navigating the automated system and selecting “Help with Zelle,” I waited nearly 30 minutes only to hear a recorded message telling me to change my password if my account was compromised—and then it disconnected me. I repeated this multiple times with no resolution. Out of options, I physically went to the bank branch. Only one person was working, and after a long wait, I explained everything. Unfortunately, she couldn’t resolve it either and told me I would have to wait “a few days” before I could try to delete the contact again in the app. Unbelievable that something as basic as updating a Zelle contact is this difficult—and that there’s no real-time help from customer service. This entire process was a huge waste of time and left me feeling completely unsupported by my bank.
• SP

  Shawn P

  Mar 1, 2022
  1.0
  They won't give me my money back! Worst banking experience of my life and I'm sure many others who go to this bank goes through the same. Individuals who work here either don't care, don't understand customer service, or simply are not trained properly. Maybe it's the branch manager who needs some training on customer service. I will be taking legal action if this continues.
• DH

  danielle Humphreys

  Mar 1, 2020
  1.0
  The wait here is absurd. TD is getting worse and worse and it comes to in person services. Only two people working on a Sunday.
• PK

  Peter Kaufmann

  Jul 22, 2016
  5.0
  Love all the tellers and staff at this location. Some of the nicest and most helpful people o know.

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