TD Bank

Reviews

• AF

  Aliza Frey

  Jul 23, 2025
  5.0
  Last week I had an issue trying to understand how to transfer some of my retirement accounts. I waited in the Lobby and met with Colleen Kelly. She was extremely patient with me as I made calls to relevant stakeholders and even offered me phone charger when I was worried my cell phone was about to die. She really went above and beyond assisting me at the Howell, NJ branch and then referred me to for a call from TD Services to learn about TD Bank retirement and savings services. That weekend, I got a call from a very nice gentleman named "Yousef" who further assisted me (which also involved a call to TD Bank customer service, which was also a very positive and friendly experience) and we scheduled an in person appointment. Yesterday, I received a TD Bank text message about a fraudulent charge. By a simple click I was able to lock my account. Today, I went into the Howell branch and Asst. Store Mgr Jillian Triano was able to get me a new debit card and dispute any other remaining fraudulent charges. All these points of contact (I count 5 total) were professional, friendly, caring and efficient. I am consistently impressed by this bank and its services, to include online banking. Way to go TD Bank and the Howell branch!
• ER

  E R

  Jul 7, 2025
  5.0
  I have to say I was extremely pleased at how a TD employee went above and beyond helping me with my issue and helped me get a better rate in opening a new savings account. Thank you Colleen so very much. I appreciate you!!
• TH

  Tammy Hanakis

  Jun 9, 2025
  1.0
  1 person handling personal accounts on a Monday. I see the manager siting there doing nothing. June 9th 2025. Totally ridiculous
• DC

  Deb Charette

  May 30, 2025
  5.0
  My husband and I opened a TD checking account at the Howell location many years ago. Throughout the years, the banking services provided by TD have been excellent. I have consistently received courteous and efficient services via interaction with tellers and other professionals within the bank. Marita Haq, Retail Banker, has always been favored by me. She is like a ray of sunshine! She is also a big hit with my two grandsons. Ever since they were toddlers, she brought a smile to their faces with her genuine kindness. Of course, offering a lollipop or a little TD giveaway was the cherry on top of their interaction with Marita when I took them to the bank. Recently, my TD experience was elevated to outstanding client services. Two bank employees are credited for this positive feedback. Marita and Jillian Triano, Assistant Store Manager, effectively handled a complex banking service on behalf of my son. When my son, husband, and I sat at Marita's desk, we knew we were in competent hands. Jillian was respectful and well-versed when she provided additional assistance. I intend to put a deserving spotlight on both Marita and Jillian for providing Gold Star client services.

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