Citi

Reviews

• DK

  dy k

  Sep 5, 2025
  1.0
  I made an appt with banker Yun Choi. It's been a year since my checking account closed and the funds in the acc at the time still hasnt been received by me. Despite me giving my drivers license, she couldnt verify my identity due to a change in email and phone number. I dont know how many of the same people live in my address with my DOB and name and SSN. Then proceeds to go into the adjacent office and talks behind my back with the other banker and comes back with a number on a post it despite knowing i cant verify myself over the phone, hence the reason for the in person visit. This bank asked me to provide proof that its my money that I deposited into my citi checking account and the branch cant verify my identity. Incredible, dont bank here.
• HD

  H DH

  Oct 15, 2024
  1.0
  I came here to deposit a check and stayed online. Suddenly, they told me that I needed to come back in 40 minutes because the employee needed to take her lunch break. Is this normal? 11:20 AM 10-20-2024
• BO

  Bjorn ofOsaka

  Apr 30, 2024
  1.0
  Heartless employees! The Branch had just closed. I was depositing cash into the ATM closest to the door. The ATM ended up eating nearly $100 of my cash. Without reflecting that in my balance. And so I was asking them to please help me. All they did was shake their head and go hide in the back room. I was there knocking and begging for someone to help me with the ATM repeatedly. The money happened to be condolence donations people give me for my mother's funeral. So even though I'm a grown woman I was crying. Because the ATM had eaten my money and no one would help me. Finally after an accountant was finishing up with their customer, she came over while I was crying and explain to me what I should do. She was the only one had a little bit of sympathy. But the tall black guy the short Asian woman and the short Latina lady or maybe she was just brown skin with long wavy hair. The ones who sit behind the counter and help you they were all heartless. They need to be put on blast. Even simply saying oh we're not able to help you with that call this number. That's all you needed to do instead of just ignoring me. I was out there for like 40 minutes. I ended up calling a police officer and he was trying to get someone in there to help me even though they're closed. I filed a report because I was robbed by the ATM and except for that one accountant nobody in the branch cared. So if you're going to go to Citibank don't go to this one.
• DA

  David Ambart

  Jun 7, 2017
  1.0
  Very poor service..... on star is to much!!!!

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