Valley Bank

Reviews

• BP

  Boca Pharmacy

  Jul 22, 2025
  1.0
  I wish there were an option for negative reviews. This bank is an insult to the word “bank.” Everyone working there appears to be incompetent and shows no appreciation for customer business. After five years of working with them, they still haven’t updated the correct business owner name in their system. When I called out the manager for being incompetent, he responded by closing my account. This is the kind of “customer service” they provide to businesses.
• PL

  Phil W Lee

  Feb 24, 2024
  1.0
  I was moving the funds from my business account to personal account, and the check deposit was put on hold for no reason now over 12 days.. after about 26 years with this bank last couple of years was really painful. I can't wait to close to the account once the check is clear and move on.. I'm very disappointed and will never come back. Review update on 3/2 Received the call from the passaic branch rep. regarding the review and I expressed my frustration and also the damages Valley bank cause due to holding my check for no reason for 16 days, Bank rep told me since now I have his branch number if I call his branch he will resolve any issue. As if nothing serious happened previously, i clearly explained that i lost my money because you holding my check.. you guys need to put yourself in the shoes of the client's shoes or imagine if that money was for payments of your bills.. don't come back to me with a big sigh as if I don't understand the check process and telling me I should've called the bank directly rather than the customer service.. come on, Valley!! you gotta wake up and smell the coffee customers aren't gonna fool for that just for you to get out of the situation. What would you do if this was your personal bank and your bills are due or making a investment which was planned for many months?
• JM

  Jenny Morales

  Feb 5, 2024
  1.0
  Every time I go to this branch there is always a problem with my loan, never paid late yet I get letters stating I haven’t pay my loan, I always have to take my receipts to prove I paid. They are slow and can’t get anything right, I have to back again as I received another letter. I am done with this branch!!!
• NK

  Nathan Kalupa

  Aug 11, 2023
  4.0
  UPDATE: Talked to Paul. Nice guy. He assured me that they're working on the app. Made the moment right and we discussed the current issues we face as customers. Not great customer service. Called in. They were not helpful and dismissive.

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