Truist

2.5
15 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
901 KINGS HWY N, CHERRY HILL, NJ
08034, United States

Hours

Reviews

2.5
15 reviews
5 stars
5
4 stars
1
3 stars
0
2 stars
0
1 star
9
  • SB
    Stacy B
    Oct 24, 2025
    5.0
    Everyone here is great and very helpful
  • SW
    Sianna Wong
    Jul 22, 2025
    1.0
    This bank experience was horrible. My partner and I opened a business account and were dealing with customer service for 4 days. We came to the branch for assistants and the Indian lady who helped us said she was in “training”. No problem we sat down and explained everything calmly and collectly as we have been told the runaround the past 4 days. She picked up the phone gave to us to give our information (we have already done this step 8x) without even speaking to the customer service rep first. AS A BANKER. When the customer service rep asked to speak with the banker, she took the phone bank told her she would call back from a different number. Hung up and told us she could not help us. How is this professional? No one who works at the bank in person or over the phone can help or even give an answer besides call customer service? I have never ever in my life experienced such an unprofessional awful banker. She was rude, threatened to call security because she refused to give us her name. I advise anyone who banks with them to never go to the cherry hill branch on kings highway. She said she was in training and then said she was the manager after we threatened to escalate to higher ups. She was a liar, extremely unhelpful and rude she did not even care to listen to what the real issue was. Please avoid this bank if you do not want to deal with rude people.
  • MC
    Margaret Lilly & Co.
    Jan 26, 2022
    1.0
    The service at this particular bank is awful. Justin the representative and his staff are very unprofessional & rude. I do not recommend this branch.
  • JG
    Jared Geddes
    Apr 24, 2021
    1.0
    Literally pulled up to the window everyone ignored me. So I called they said someone’s at the window when no one was near it when I rang 30 seconds prior. They ignored me then the women raised her voice over the phone to me. I was already planning on canceling my accounts but this solidified it.
  • RB
    Ricardo Batista
    Dec 31, 2020
    1.0
    Never have a good experience here the cashier is rude always cuts me off when I’m answering questions she asks me

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.