I asked for a local lighthouse branch phone number in hookset New Hampshire and the chat session was terrible, st the end they wanted me to fill out a form for $5 non refundable!!! I JUST ASKED FOR A PHONE NUMBER , this was useless and a waste of my time , I will be closing my account for the lack of competence
MS
Matt S
Nov 10, 2025
1.0
Customer service is terrible and they are unhelpfull. They wont even listen to your problem.
Edit: Considering that was the number I called initially I have no intention of doing it again. Thank you for the auto reply but it only shows how disconnected your organization is to reality. Maybe train your agents to listen better.
KT
Kelly T
Oct 29, 2025
1.0
We opened a child savings account at Lighthouse Credit Union in Hooksett to help teach our son about saving money and earning interest. We recently received a letter saying the account would be closed due to inactivity and that we had until the end of the month to make a deposit. Unfortunately, they closed it early and were very rude and unhelpful when we tried to resolve it. We had wanted to support a local credit union, but this experience was disappointing. We do all of our other banking with Bank of America and have had a much better experience there.
JS
John Stanley
Oct 25, 2025
5.0
Lighthouse is awesome! The best banking exoerience I have had bar none!
BR
Bryan Roberts
Jun 6, 2025
5.0
I am not say enough positive things about the is credit union and the hooksett staff. I have only used them so far for my boat loan but they made buying the boat and selling it such a pleasant experience. The staff is beyond friendly and professional and made it truly a pleasant experience. I will be moving more of my banking to them moving forward. Top notch service at a top notch credit union.