Security National Bank - Legacy

Reviews

• KG

  Kevin Goff

  Jul 6, 2022
  1.0
  SNB gives the appearance of a failing bank. Closing branches, doesn't answer the phone, eliminating features like Visa gift cards, frequently closed lobby.
• GS

  Gary Stoneburg

  Jan 16, 2020
  5.0
  Staff is always warm and friendly. More importantly, they are very knowledgeable and provide great customer service. I have banked with Security National bank since 1973.
• MH

  Melissa Hermreck (hermhome)

  Jan 11, 2020
  2.0
  My debit card number was stolen over the weekend and I was able to block one charge hitting my checking account, while a second charge did sneak through and was posted. While in the process of disputing the charge and getting a new debit card issued to me, I was referred to a personal banker named Jamie Jamison and that she would return my call on Monday. She did not return my call, instead she pushed me off to the woman I had left my information with on Monday so when I had additional questions regarding the charge that did post, I had to be put on hold so she could ask. Fast forward to Tuesday when I go in to the branch to sign paperwork and pick up my new debit card and Jamie is sitting at her desk and I try talking to her, but she tells me all of the paperwork is with the tellers and to wait for one of them to help me. As I waited a couple of minutes, Jamie had to eventually help me anyway as tellers were all busy. When I tried to ask some of my questions, she was very dismissive and categorized it as “these things just happen.” Not the level of service I have come to expect from my local branch of Security National at Legacy nor what I am used to when I dealt with the amazing Jessica Walters who has been promoted out of my branch (good for her). I am also a 32-year customer of Security National. While Jamie gets a 1 rating for awful customer service, Sue at the branch and Emma from the Customer Care Center get a 5 for being amazing as I would expect. Emma has taken the time and given me the information I was looking for as well as telling me about features in the SNB app to protect myself and my husband.
• LM

  Louis M

  Jan 9, 2020
  5.0
  Great Bank. They are always friendly when I walk in and they greet me by name. They are like a family that you enjoying to come and see. Thank you for great customer service.

Frequently Asked Questions About Security National Bank - Legacy