Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Details
- Drive-throughAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
1.9
15 reviews
5 stars
3
4 stars0
3 stars
1
2 stars0
1 star
11
- ACaaron custardNov 17, 20221.0Wish I could go lower than 1 star, have to wait an extra week for my direct deposit and no one understood why.... hope you don't live paycheck to paycheck like me. When it finally gets there after calling every day to try and figure it out, they cancel my debit card. Everyone from the bank to customer care had no idea what they are doing. STAY FAR AWAY FROM THIS NIGHTMARE.
- BPBrandon PJul 1, 20211.0Horrible customer service. Nobody available to help after work hours or on weekends. Since they switched over to CIT, have had nothing but problems. Do yourself a favor and steer clear of this bank. There are so many better options out there
- TJtim JonesMar 20, 20211.0If I had a choice to rate lower i would worst bank ever
- MCMaggie CarolusNov 19, 20201.0Lost a direct deposit of mine. Had to get a new account somewhere else.
- AUAnonymous UserJun 27, 20201.0Worst bank I've ever been apart of. Had multiple customer service issues hence cancelling my savings account.Horrible instructions on how to deposit with drive up, phone rep lied about hours so showed up Saturday can't be reached by phone locations all closed.Its creating a huge hassle to use this account right now for leisure.Understandably limited hoursa for COVID but 10-2 and closed Saturdays is just cheap.They are trying to save money but messing over customers.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at 12307 West Center Road?
First Citizens Bank is open Monday through Friday from 9:00 AM to 11:45 AM and 1:15 PM to 5:00 PM. It is closed on weekends.
Is the drive-through service available at this First Citizens Bank location?
No, the drive-through is closed every day at this location. However, drive-up service is available Monday to Friday from 9 AM to 5 PM.
What financial services does First Citizens Bank offer at this location?
The bank offers checking and savings accounts, personal lending, home equity, credit cards, online and mobile services, business checking and lending, business credit cards, and merchant services.
What specialist services can I find at First Citizens Bank, 12307 West Center Road?
Specialist services at this location include mortgage banking, investment advising, commercial and business lending, medical business specialists, leasing specialists, and insurance specialists.
Is the First Citizens Bank location at Westwood Plaza accessible for people with disabilities?
Yes, this location has a wheelchair accessible entrance and parking to accommodate customers with disabilities.
What are the holiday closure dates for this First Citizens Bank branch?
The branch is closed on November 11, 2025; November 27, 2025; December 25, 2025; and January 1, 2026.
Which banks are located near First Citizens Bank at 12307 West Center Road?
Nearby banks include CIT Bank and another First Citizens Bank branch.
Are there any mortgage lenders near this First Citizens Bank location?
Yes, Guild Mortgage Company is a nearby mortgage lender that customers might visit for mortgage-related needs.
What local dining options are close to the First Citizens Bank branch?
You can visit Chippy's, a British restaurant and grocery store, or Julio's, a Tex-Mex restaurant, both located near the bank for a meal before or after your banking visit.
Can customers combine a visit to First Citizens Bank with other services in the Westwood Plaza area?
Yes, customers can also access a variety of nearby services such as nail salons like Glamour Nail Lounge and Blue Moon Nails, financial advisors like Edward Jones - Financial Advisor: Mike Long, and physical therapy at Athletico Physical Therapy - Omaha West Center while visiting the area.