Wells Fargo Bank

Reviews

• JJ

  Joleen

  Oct 28, 2025
  1.0
  My husband and I have been customers since moving back to Lincoln in 2014. Prior to that we were customers in Texas. We were very happy with managers, associates, information specialists and all other employees until the past few months. Walking into the branch you are not greeted and there is a huge negative atmosphere. When someone does finally acknowledge you, they make you feel like they are too busy to help, no simple questions can be asked and you must make an appointment for any customer service. I understand the appointment rule. I happened to have an urgent situation with my Debit Card being hacked. All I wanted was a simple question answered. I was directed to go to the branch after reporting the problem. I will be happily switching my bank location to another WF closer to my home. I don't need to experience this type of negative business atmosphere. The manager needs to retrain the employees in basic business relations. I have already talked to my new location and received a very heloful, polite, and supportive response.
• RP

  Ross Packett

  Oct 22, 2025
  3.0
  People were nice enough but I don't understand the logic of charging $10 as a fee to cash a $60 check. That's bananas!
• DS

  Dan Sayer

  Jul 15, 2021
  1.0
  Answer the phone! Message after 3 to 7 rings, after multiple attempts, says “sorry, no one can take your call, go online”. Even if a caller selects “press 1” for customer service, there is a 10 second silence before another message about being unable to answer and then the system hangs up. You need to fix that Wells Fargo.
• MD

  Madon Degoto

  Jul 2, 2019
  5.0
  They help younger kids too and are very friendly

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