Wells Fargo Bank

Reviews

• CC

  C C

  Feb 15, 2022
  1.0
  Wells Fargo was not cooperative with me. I had a financial aid check from my online college classes that needed to be cashed. I do not have an account with the bank, but the check was from Wells Fargo. In the past, I have cashed 2 separate financial aid checks at the drive-thru with no problem, as long as I gave them the proper identification. That was not the case this time. They would not let me cash the check at the drive-thru, despite being the exact same circumstances as my previous transactions. I even offered to take my identification up to the drive-thru window and get out of the car to show them it was me, but they still refused and told me that I needed to go inside. The reason for this refusal was that they lifted some Covid restrictions in their lobby. The pandemic is still raging on regardless of these lifted restrictions. I was concerned about going in because I have restrictive lung disease, and I wanted to limit my exposure to other people right now. They were still insistent on me going into the bank despite my concerns. It wasn't like there was a mask requirement in the lobby either. There were a number of people walking in without masks, so it would still be a risk going in. I drove a 2 1/2 hour round trip to get the check cashed, so it was upsetting to have them be so inflexible. They should try to be more cooperative with people who are needing their services. I'm very disappointed in this Wells Fargo bank, and after this negative experience, I would not even consider being one of their customers.
• SC

  Sonia Chase

  Oct 12, 2021
  1.0
  Horrible phone system, long waits and then it hung up upon me! Tried to call locally twice and no answer! Really need to review their customer service!!!
• HH

  Huyen

  Oct 13, 2020
  1.0
  if I could give them a minus star I would without being hesitate,. Worst customers services
• JS

  James Struss

  Nov 15, 2016
  5.0
  Great service Everytime. Far better than other branches

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