Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
8 reviews
5 stars
2
4 stars0
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1
1 star
5
- SBSpencer BrillAug 31, 20251.0My business account got hacked, Truist doctored the original claim then denied the refund. Untrustworthy bank and inept fraud department.
- THTiffany HughartJul 15, 20251.0My boyfriend went to withdraw money from his account. The clerk told him he had to leave x amount in his CHECKING account or they would close it............ I find this information hard to be valid.
- ARAdelinne RodriguezAug 17, 20241.0I recently had a disappointing experience at the bank with two bankers, Lane and Kelsey. We visited the bank seeking assistance with outstanding refunds from a merchant, but unfortunately, we encountered unprofessionalism and a lack of knowledge from both Lane and Kelsey. Initially, we contacted Kelsey regarding a dispute over returned merchandise, providing detailed information about the issue. However, we received a response from Truist stating that the dispute couldn't be processed because we had received the merchandise. This was despite our clear explanation to Kelsey. When we visited the bank, Lane attempted to help but became frustrated when he couldn't resolve the issue. He seemed uninterested in our problem, which involved the bank rejecting refunds from the merchant. We brought proof of the refunds, but Lane didn't even bother to review it, displaying a dismissive attitude. Kelsey's behavior was equally disappointing. She had previously submitted our dispute incorrectly, stating that we had possession of the merchandise. This was a fundamental error, as the dispute was precisely about not having the merchandise. Her arrogance and unprofessionalism were evident in her tone and comments. The entire experience was frustrating and stressful, leaving me feeling like I was dealing with incompetent individuals. I had to leave the bank before I became too upset, as it was clear that we wouldn't receive the help we needed from Lane and Kelsey. I expected the bank to assist us in recovering our funds, considering we entrust them with our financial affairs. Unfortunately, my experience with Truist fell short of this expectation. As a result, I have made the decision to close my three personal accounts and my business account with Truist. I will be taking my business elsewhere, seeking a financial institution that prioritizes customer support and satisfaction.
- RBRobert BakowskiDec 8, 20222.0At first they said they could cash older US Bonds. Banker found a reason he couldn't. Same banker couldn't notarize an affidavit. Banking services very limited and disappointing. 10 year customer.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Winston Salem?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Can I open a new checking or savings account at Truist online?
Yes, you can open a new account online and wait a few days for your debit card and checks. Alternatively, visiting a branch allows you to receive a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online, which then allows you to make digital purchases and in-person payments using funds from your checking account.
What types of banking products does Truist offer?
Truist offers Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online and Mobile banking, Personal Savings, Small Business Banking, and Wealth Management services.
What are the branch hours for Truist in Winston Salem?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. The branch is closed on weekends.
How can I schedule an appointment at Truist?
You can schedule an appointment online at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment to conveniently meet with a Truist representative.
What nearby dining options are available around Truist in Winston Salem?
Nearby dining options include Eggies breakfast brunch and lunch, Baked Just SO coffee shop and dessert restaurant, McDonald's fast food restaurant, and TheWateringHole Kilimanjaro lodging with tours.
Are there any nearby financial services close to Truist?
Yes, nearby financial services include Edward Jones financial advisors Jason G Pardue, AAMS® and Ken Brown, as well as Cook Insurance Group.
What places nearby Truist can help with beauty and wellness services?
Nearby beauty and wellness options near Truist include Tocco Haircutters for haircare services and Mimosas Nail Spa next to Publix Robinhood for nail and spa treatments.
Is there convenient parking or shopping near Truist in Winston Salem?
Yes, Robinhood Village offers parking facilities, and Village at Robinhood is a shopping center with various retail stores, including women's clothing stores.