Truist

2.5
31 reviews
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Business Details

2710 Peters Creek Pkwy, Winston Salem, NC
27127, United States
(336) 733-0240
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
2710 Peters Creek Pkwy, Winston Salem, NC
27127, United States

Hours

Reviews

2.5
31 reviews
5 stars
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1
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1
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1 star
16
  • KT
    Karen Tobias
    Jun 4, 2025
    5.0
    I took my 79 year old mom to the bank today and Samuel helped us open an account. I found him to be very helpful and professional with us. I would definitely recommend opening up an account there and see Samuel he will help you with a smile.
  • DE
    David Eckert
    Mar 31, 2022
    1.0
    BB&T was great! Truist is worst than awful. The bank is imposible. 1) They made a mistake on a deposit in millions of dollars, then locked all my accounts because of the amount. Then it took them almost a week to fix their mistake. 2) On the web app, if you make a transaction, and want to see what you did - pending transactions are not visable until they post -sometimes this takes days. 3) They messed up a credit card transfer, and can't verify that the transaction was actually paid at the other end. Now I may pay on both sides. 4) I was on hold for 45 minutes and since it was a BB&T CC account the Suntrust opperator could not help me. Sent me back where I started. AWFUL is an understatement!
  • OO
    Omar Olguin
    Feb 3, 2022
    1.0
    Very Bad costumer service
  • KH
    Karen Hairston
    Dec 17, 2020
    1.0
    Rushed to get there before 6 on Friday. Because the lobby is closed, everyone is using the drive-thru. The place was packed! One of the employees directed all cars into a lane, then put cones out, to let late-comers know the bank closed at 6. I got to the carrier at 6:30, and there were still @ 6 cars there. However, the guy in the bank said they were CLOSED, and wouldn't service us! Everyone in line had to leave without banking services! Absolutely TERRIBLE CUSTOMER SERVICE! I'd give 0 stars, if possible! Apparently these folks don't know that there are OTHER OPTIONS!
  • DM
    Dale Moore
    Nov 16, 2015
    2.0
    Small BB&T Branch. We don't bank here but here's our experience. We went in to have some papers notarized. My In-laws sold their house to their son and the Son was a BB&T Customer and had got the home loan from BB&T. the papers we needed notarized was for the BB&T loan. We were treated very rudely and sent away to get them notarized elsewhere. add to this the my I'laws both are wheelchair bound.
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.