Business Details
About
Credit UnionBank
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Details
- Wheelchair accessible entranceAvailable
Location
State Employees’ Credit Union
134 S Stratford Rd, Winston Salem, NC
27104, United States
Hours
Reviews
4.5
24 reviews
5 stars
20
4 stars0
3 stars
1
2 stars
1
1 star
2
- CHChris HarrisOct 18, 20255.0Always quick and helpful staff.
- SJShannon JonesOct 8, 20255.0I had a fantastic experience working with Cindy at SECU on Stratford Rd today! I called with multiple questions about my mortgage account, and she was incredibly patient and thorough. Cindy took the time to explain all the details clearly and made sure I understood everything. Her knowledge and professionalism were outstanding. She even suggested additional resources that could further assist me, which I truly appreciated. Cindy exemplifies excellent customer service—thank you for making a potentially stressful situation feel manageable and informative!
- TCThida CookJun 27, 20251.0Terrible customer service as this SECU. I went to apply for a mortgage loan today , my appointment was at 4.15 and went to the Stratford Road branch. The lady there for the mortgage loan was just so rude, and unhelpful every question you ask she doesn’t know and she just didn’t want to help. She looked at me and my husband like we were nothing ,I was mad and just walked off .It was my fist time going over there, but never again. We went to the SECU branch on Peter’s Creek Pwky the people there was so friendly and I got approved and they were very helpful and knowledgeable, and everything went smoothly.
- OHOlivia HollowayMay 24, 20253.0I got a new phone & did not remember my login information for the online account. I called at 5:13pm and specifically requested assistance from the male that answered the phone. Instead of him assisting me, he transferred me to the 1-800 number which informed me my wait would be 14 minutes. In my opinion he was just lazy & pathetic. The inside of this branch barely has 2 customers waiting at the same time. I immediately hung up and called back several times because they were just letting it ring. My last call, Monique picked up and assisted me. My next move if no one had answered was going inside because I was located 10 minutes away but thought it would be courteous to do it over the phone since I wouldn’t arrive until 5:25pm. I only gave 3 stars because Monique assisted me & stayed on the phone with me until I got in — which deserves 5 stars. Fantastic customer service every time she assist me when I go inside. It literally took 4 minutes for her to help me. I guess that was 1 minute too long from what the male that answered the phone wanted to do —because it was after 5pm. If I rated his service it would be 0 stars because he didn’t even attempt to provide customer service to a member. Just leaves a bad taste in my mouth.
- DBD BMay 13, 20255.0Great. Too bad LFGCU has decided not to merge. Now I'm stuck with Civic CU
Frequently Asked Questions About State Employees’ Credit Union
What is State Employees' Credit Union and who does it serve?
State Employees' Credit Union is a not-for-profit financial cooperative serving employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Where is the State Employees’ Credit Union branch located in Winston Salem?
It is located at 134 S Stratford Rd, Winston Salem, NC 27104, USA.
What are the operating hours of this SECU branch?
The branch is open Monday through Friday from 8:30 AM to 5:30 PM and closed on Saturdays and Sundays.
Is the SECU branch accessible for wheelchair users?
Yes, the branch has wheelchair accessible parking and entrance.
What financial products does State Employees' Credit Union offer?
They offer Checking and Savings Accounts, Education and Retirement Savings, Investment Accounts, Credit Cards, Mortgages, HELOC, Refinancing, Special Mortgage Programs, Auto and Personal Loans, and various insurance products.
What additional services are available at this SECU location?
Services include Foreign Currency exchange, Notary services, Safe Deposit Boxes, Savings Bonds, and Coin Redemption.
How can I contact the Winston Salem SECU branch?
You can call the main phone number +1 336-722-9292, send a fax to +1 336-725-7597, or email winstonsalem-stratfordroad@ncsecu.org.
What nearby places can I visit around the SECU branch on Stratford Road?
Nearby you can find CashPoints® ATM for quick cash withdrawals, Safe Sober by Daggett Shuler school, and several financial advising offices such as M Lloyd Barnhardt III and Danny Pigge.
Are there convenient gas stations near the SECU branch for customers who drive?
Yes, there are Exxon & Mobil Stations and Stratford Road Exxon Service Center nearby for fueling and automotive services.
What legal and financial expert services are located near the SECU branch that customers might consider?
Legal services such as Daggett Shuler Attorneys at Law and Kangur & Porter, and financial services like Cannon & Company LLP and Ameriprise Financial advisors are nearby for comprehensive support.