Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.1
34 reviews
5 stars
15
4 stars
2
3 stars
2
2 stars
3
1 star
12
- MHMyles HolodnakJul 1, 20251.0I walked into the Truist Bank on Military Cutoff around 4:40 PM—well before closing time—intending to cash a check and open a new account, since I'm new to Wilmington and my usual bank (Chase) isn't in the area. I was next in line, clearly stated my intentions, and was immediately told it was “too late” to open an account. To add insult to inconvenience, I was informed that cashing my check would cost an $8 fee—despite me actively trying to become a customer. If Truist truly valued new business, this interaction didn’t show it. No alternative offered, no follow-up suggested, just a flat refusal and a fee for the trouble. Not exactly the welcome I expected in a new city.
- DSDavid ScarzellaApr 2, 20251.0After holding a check their analysts marked as fraud for 17 days, they received the funds the day it was deposited, they requested a letter from the bank that issued the check confirming who what when and where. I complied and a day later I called back to check the status and they closed my account and are sending me a cashier check, which should reach me in another 7 days. I have had this account for one week before I deposited the check. Incompetence is their specialty and customer service is not their specialty. And as far as their response to this review, who cares?
- IGisland girlJul 6, 20231.0Horrible customer service!
- HCHortensia CarrilloJan 5, 20235.0Never have an issue I deposited thru my phone with no problem whatsoever Loved it
- RBRandy BarringtonMay 10, 20161.0ATMs would not take a deposit at Oleander or Eastwood branches this morning. Used the mobile app to deposit a check, but you can't deposit cash through an app. When I called to report this, I navigated the phone system to only sit on hold until I gave up. Bad experience.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist at 1313 Military Cutoff Rd, Wilmington?
Truist is open Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 12 PM, and closed on Sunday.
What are the drive-through service hours at Truist?
The drive-through is available Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 12 PM, and is closed on Sundays.
How can I open a new account with Truist?
You can open an account online, by visiting a branch, or by phone. Online applications require a few days for your debit card and checks to arrive. Visiting a branch allows you to receive a temporary debit card immediately. Phone support is available Monday to Friday, 8 AM to 8 PM, and Saturday, 8 AM to 5 PM at 844-4TRUIST (844-487-8487).
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments using your checking account.
What types of banking products does Truist offer?
Truist offers products including Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management.
What services are available at Truist?
Services include Deposit Transactions, Retail and Direct Loans, Credit Cards, Business Loans, Night Depository Service, Mortgage Loans, Insurance, Investment, Treasury and Trust Services, International and Retail Wire Transfers, Leasing, Cash Management, and Foreign Currency Exchange.
Are there nearby dining options when visiting Truist?
Yes, nearby dining includes Papa Murphy's Take 'N' Bake Pizza, Orange Leaf Frozen Yogurt, Terrazzo Trattoria, Big Thai Restaurant, Lovey's Natural Foods & Cafe, and Calico Coffee Bar, which are convenient for meals before or after your visit.
Are there other banking or financial institutions near Truist for additional services?
Nearby financial institutions include a Bank of America ATM and TD Ameritrade, offering additional banking and investment services close to Truist.
What nearby services might be useful for personal wellness and errands when visiting Truist?
Nearby services include Any Lab Test Now for lab testing, Focus Eye Care for optometry, 5 Star Nails for beauty, and Unleashed of Wilmington for pet services, making it convenient to run various errands during your visit.
How can I schedule an appointment or contact Truist for customer support?
You can schedule an appointment online via Truist's reservation link or contact customer support by calling the main phone at +1 910-313-2050 or the toll-free number +1 800-786-8787.