Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
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Reviews
2.9
16 reviews
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- BWBryant WilsonOct 28, 20242.0I need help making an ACH payment from my business account-normally a simple thing. However, after a lengthy phone call to Customer Service, they sent me to this branch for help. The rep wasn't knowledgeable and caused me to miss a deadline. Disappointing.
- DSDavid SessomsDec 10, 20231.0I was waiting to meet with a personal banker (who was late for my appointment and her Manager (Jennifer) was on a conference call), I noticed a woman, who I learned to be "Jennifer" come out to meet with a lady who was not happy with the service she received. The lady that was waiting seemed to be very friendly and pleasant... Jennifer came up to her and was super snarky and started off by saying "I hear you are irate and not happy", I was shocked that this was happening in the open lobby and right in front of me.... I was not a customer, yet.. I was there to open an account for my business, which I did not do. The waiting customer seemed as shocked as she said, I do not think I seem "irate, I am simply not happy and want to know why my account has a hold on it". Again, I am siting right there, looking at the ground as I was embarrassed to be part of this private conversation. Jennifer went on to tell her that she had closed her account and that she could take her business elsewhere. The lady said that she was coming to close it next week but had a busy weekend and needed her funds to operate her business. Jennifer went on to tell her that she was sorry about her luck and that she would get her the money, she went away and came back with what looked like a check, the lady asked for cash, she explained that she was NOT going to give her that, she would have to open a business account elsewhere and deal with it. The lady took her check and left, explaining that she had never been treated so rude and disrespected. I 100% agree with her, once she left and Jennifer was finished talking with all of the tellers about the actions that happened, she came to me and tried to help. I politely told her that I was very uncomfortable with this interaction and that I would never trust and organization that would let her lead a team, with my money. I left and have been very upset that people like her and the other girl that came to complain to the tellers, maybe her name is Jessica, were able to be a part of management. First Citizens Corporate needs to evaluate this busy branch, ASAP to correct the horrible customer service, unprofessionalism and lack of respect. I am shocked. Take your business elsewhere.
- CJCatherine JacksonAug 15, 20201.0If you’re not open on Saturday, update your Google profile.
Frequently Asked Questions About First Citizens Bank
What are the regular banking hours for First Citizens Bank at 440 South College Road?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
Is the First Citizens Bank branch on South College Road open on public holidays?
No, the branch is closed on certain holidays including November 11, November 27, December 25, and January 1.
What services does First Citizens Bank offer at this location?
They offer personal and business banking services including checking, savings, lending, credit cards, wealth advisory, and merchant services.
Can I make an appointment with First Citizens Bank Wilmington - Main branch online?
Yes, appointments can be booked online via their reservation URL at https://outlook.office365.com/owa/calendar/WilmingtonMain@firstcitizens.com/bookings/.
Does the First Citizens Bank at 440 South College Road have a drive-through?
Yes, the drive-through service is available Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.
What nearby ATMs can customers use around First Citizens Bank Wilmington - Main?
Customers can access several nearby ATMs including First Citizens Bank ATM, CashPoints® ATM, LibertyX Bitcoin ATM, and Bank of America ATM.
Are there nearby mortgage lenders to First Citizens Bank at 440 South College Road?
Yes, mortgage lenders such as John Walker and Whitney Bouknight are located nearby for customers seeking mortgage assistance.
What dining options are available near First Citizens Bank Wilmington - Main branch?
Nearby restaurants include Taco Roos Tacos & Chicken, Hardee's, Cook Out, offering convenient dining options before or after banking.
Can I find retail and shopping stores close to First Citizens Bank on South College Road?
Yes, customers can visit nearby stores such as Rooms To Go Furniture Store, Mattress Capital, Vans shoe store, and Halloween 365 costume store.
What health and wellness services are near First Citizens Bank Wilmington - Main?
Nearby health and wellness providers include N2Touch Massage Therapy, HearingLife audiologist, Master Therapy Massage Center, and optometrist Michael E. Goins.