Business Details
About
BankFirst Citizens Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
Hours
Reviews
2.6
13 reviews
5 stars
5
4 stars0
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2 stars
1
1 star
7
- MSMargaret StenersonOct 16, 20251.0Employees don’t answer the phone
- JHJalayna HaugSep 18, 20252.0Been a customer for a while, called to ask questions about a couple of transactions in my account and the teller Cody told me (in nicer words) that she can’t get caught up doing this and essentially she doesn’t have time for me and transferred me to a bankers voicemail. 0/10 customer service, as if her customers in the branch are more important? Very confusing and frustrating interaction. Would recommend Hampstead branch over this one.
- JBJessi BellSep 15, 20251.0No wonder this bank has a 3 star rating. No branch manager on duty so they have to rely on a response from the Hampstead branch manager. While you’re waiting there is also no restroom to use so they tell you to have a seat and wait or walk to Wendy’s to use the bathroom 🙄
- SCSarah ColemanJul 20, 20201.0I have plenty of issues with First Citizens as an institution already, I won’t even begin on it in this particular review. The only reason I still bank here is because the tellers are always so sweet at the branches I regularly use (downtown Wilmington, on College Road, Knightdale, and downtown Raleigh branches to be specific) Usually very helpful, even when the institution itself isn’t. Today I waited for quite a while in the drive through, which I won’t complain about in and of itself. Things happen, they have multiple people to serve, and I understand. However today, once I arrived at the window, the teller told me to wait so she could serve someone that had just pulled up in the next lane. Even the woman in the car looked confused, and kinda shrugged at me as she was being served. It was pretty clear that I had been waiting and she had just arrived. I was there well before her and was still there after she had been served. If this was my first issue with First Citizens, I would probably have l rated my experience 3 stars, or just not left a review, but after repetitive issues with fees, inconsistent and unclear policies, and problems with deposits, I have to give 1 star. The teller wasn’t outright rude, but wasn’t friendly either. Again, if my issue with First Citizens was isolated, I probably wouldn’t even mention it, but I’m so over First Citizens as a whole and I have every intention to say so.
- MDMichael DonovanDec 23, 20175.0Always friendly quick service Never had an issue. And always have a dog biscuit when needed😜
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at 8219 Market Street in Wilmington?
First Citizens Bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through banking services and what are the hours?
Yes, the drive-through is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends.
Is First Citizens Bank open on holidays?
First Citizens Bank will be closed on the following holidays: November 11, 2025; November 27, 2025; December 25, 2025; and January 1, 2026.
What types of banking products does First Citizens Bank offer at this location?
This branch offers checking, savings, personal lending, home equity, credit cards, online and mobile services, business checking, business lending, business credit cards, and merchant services.
Does this First Citizens Bank location provide business lending services?
Yes, First Citizens Bank at this location provides business lending services.
How can I schedule an appointment at First Citizens Bank in Wilmington-Porters Neck?
You can make a reservation online via their booking URL at https://outlook.office365.com/owa/calendar/PortersNeck@firstcitizens.com/bookings/.
Where is First Citizens Bank located in Wilmington?
The bank is located at 8219 Market Street, Wilmington, NC 28411.
What nearby restaurants can I visit before or after banking at First Citizens Bank?
Nearby restaurants include Wendy's, Chick-fil-A Porters Neck, Burrito Shak, The Butcher's Market of Porter's Neck, Italian Bistro, K38 Baja Grill, Bridgewater Wines and Dines, Port City Java, Tidewater Oyster Bar, and Hunt Brothers Pizza.
Are there other banking options near the First Citizens Bank on Market Street?
Yes, nearby banking options include First Citizens Bank - Porters Neck, Wells Fargo Bank, and First Bank - Wilmington Porters Neck, NC.
What convenience stores or gas stations are close to this First Citizens Bank location?
Nearby options include Walgreens, Porters Neck Country Store, and Exxon & Mobil Stations, which might be convenient for quick stops before or after your banking visit.