Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
Hours
Reviews
3.3
21 reviews
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10
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1 star
8
- JTJesse TreadwayJun 4, 20251.0This bank pretty much took $200 from me and can't explain it to me and the manager wouldn't even try to resolve the situation kept making me talk to a teller and they all gave me a different story each day as to were my $200 went yet still no money witch was supposed to be in there, one of the bank tellers there Joyce is very rude doesn't need to be in customer service work. would not recommend this bank to anyone if u want good customer service and to know that your money is good I would highly suggest a different bank
- JMJordan MahalaJul 22, 20245.0The staff were great! Amy Welch was a wonderful help and very informative. I would recommend to anyone!
- AGAmanda GentryNov 22, 20211.0Usually have a great experience with customer service at this branch in West Jefferson. Not today. The rep that answered appeared not to be customer service trained. My hope is that she was just a temp for the day. Really disappointed for the first time at this branch.
- TMTabitha MahaffeyJun 8, 20201.0Not a very good bank .
- LCLinda CarrikerNov 30, 20195.0Have been a customer for years! Great customer service every time!
Frequently Asked Questions About First Citizens Bank
What are the regular banking hours for First Citizens Bank in West Jefferson?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Is there a drive-through service available at the West Jefferson First Citizens Bank location?
Yes, the drive-through is available Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.
Where is First Citizens Bank located in West Jefferson, NC?
The bank is located at 302 E 2nd St., West Jefferson, NC 28694.
What banking products and services does First Citizens Bank offer at this location?
They offer checking and savings accounts, personal lending, home equity loans, credit cards, online and mobile services, business checking and lending, business credit cards, and merchant services.
How can I make an appointment at the First Citizens Bank in West Jefferson?
You can book an appointment online via their reservation URL: https://outlook.office365.com/owa/calendar/WestJefferson@firstcitizens.com/bookings/
Is First Citizens Bank closed on major holidays?
Yes, the bank is closed on holidays including November 11, November 27, December 25, and January 1.
What nearby places can I visit around First Citizens Bank in West Jefferson?
Nearby places include LibertyX Bitcoin ATM, Speedway gas station, Red Dog Bar & Bistro, Dunkin' Donuts, and Blue Ridge Movie Lounge.
Are there any convenient ATMs near the First Citizens Bank location?
Yes, the LibertyX Bitcoin ATM is nearby for convenient access to cryptocurrency transactions, along with the bank's own ATMs.
What dining options are available near the West Jefferson First Citizens Bank?
You can visit Red Dog Bar & Bistro for American-style dining and bar services, or enjoy coffee and pastries at Dunkin' Donuts.
Can I fill up gas or grab convenience items near First Citizens Bank?
Yes, Speedway gas station and convenience store is located nearby, ideal for refueling and quick purchases before or after your bank visit.