Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
22 reviews
5 stars
8
4 stars
1
3 stars
1
2 stars0
1 star
12
- CTCj TaylorDec 29, 20231.0Truist in general is terrible but this branch in particular is understaffed and those that are there definitely do not have me feeling comfortable with my money. This last visit helped me resolve to finally switch banks after 14 years of banking with Suntrust.
- DTDenise ThalackerFeb 22, 20221.0Super disappointed in the customer service provided Had a loss at the ATM. Understandable during merger bugs need to be resolved. ATM issues happen often Went into branch to let them know and nobody seemed to care. Just call ATM number to file claim. Started at 12:02 Wait is 60 min, they transfer you to claims then get hung up on. Call again, wait 60 min, get hung up on by claims. Did this four times, four hours later call the branch back to see if they can help. They don't answer the phone. Go to branch at 4:45 to ask for help. They had four people behind teller line, one lane open and no one can answer the phone and at least take a message. They don't service their ATM I suggest not to deposit cash in their ATM only withdrawals. Save yourself the aggregation. Felt like they didn't value my business and impossible to communicate with. We'll see how long it takes to get my lost cash back. What happened to this bank?
- CTCeleste TaylorAug 2, 20191.0Slowest suntrust ever. No lines, still expect 10 minutes or more just to deposit cash into your account through there drive thru.
- PRPren RapajJun 17, 20191.0I’ve been coming to this bank for the past 9 months and every time I come in I have to wait for 15-20 minutes. Under-staffed and very slow.
- GBGreg BerkinAug 16, 20175.0Stellar customer service. Walked in to open an account and someone was with the only cs rep. The teller quietly approached her to get us a time estimate on how long we would be waiting.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's drive-through hours during the week?
Truist's drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a new Truist bank account online or do I need to visit a branch?
You can open a new account online and wait for your debit card and checks by mail, or visit a branch to get a temporary debit card immediately. CDs must be opened at a branch.
How do I activate my Truist debit card?
To activate your debit card for purchases and payments, you need to activate it online through Truist's official channels.
What types of products does Truist offer?
Truist offers Checking, Commercial services, Credit Cards, Loans, Mortgage, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management products.
What languages are supported at this Truist location?
This Truist location supports both English and Spanish language services.
What are the main services offered by Truist?
Services include Deposit Transactions, Retail and Business Loans, Credit Cards, Mortgage Loans, Insurance Services, Investment and Treasury Services, Trust Services by appointment, Foreign Currency Exchange, and Cash Management by appointment.
Are there any nearby ATMs where I can access Truist banking services?
Yes, nearby ATMs include the 'Truist - ATM', 'First National Bank ATM', and 'Fifth Third Bank' ATMs close to the Truist location.
What nearby dining options can I visit before or after my appointment at Truist?
Nearby dining options include Taco Bell for quick Mexican food, Jersey Mike's Subs for sandwiches, Dunkin' for coffee and donuts, East Coast Wings + Grill for American cuisine, and Tropical Smoothie Cafe for smoothies and casual dining.
What nearby services are available if I need automotive assistance while visiting Truist?
Nearby automotive services include Goodyear Auto Service for tire and repair needs and Valvoline Instant Oil Change for quick oil changes.
Where can I shop or run errands near Truist in Waxhaw, NC?
Close to Truist, you can visit Cureton Town Center shopping center, Harris Teeter supermarket with a fuel center, CVS Pharmacy, Walgreens, and Waxhaw Jewelers for various shopping and errands.