Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.3
34 reviews
5 stars
11
4 stars0
3 stars0
2 stars
1
1 star
22
- MKMerlin KirbyDec 23, 20251.0If you like lines, ridiculosity long waits, and unconscious staff, then this is your place. I join all the others in saying that this branch has problems. I have never had to wait so long to make a deposit. There were two tellers - oh wait - one left for "lunch" with 20+ people standing in line. The sole banker sat in her office playing on her phone while we all waited. I could have driven over to the Truist at Rogers Rd. and Main St. done my banking and driven back before I was served here. There were comments by a teller about staffing issues and apologies. This is not a temporary issue at this branch. A few months ago, I scheduled an appointment with a banker. I arrived for my appointment to learn that no one was there to help me. Evidently, they do not use Truist's online appointment scheduling system. Truist corporate management needs to address these issues and the ones posted by other frustrated customers.
- CCChantille ChantDec 3, 20255.0Teller at drive thru was very nice and quick
- JJJohn JohnOct 1, 20251.0They never pick up the phone
- JSJenise Horton SwinsonSep 5, 20251.0The *slowest* *drive thru banking on plant earth. On God_ you can read the entire bible & pray and still be in the drive thru line. DO BETTER !!!
- HTHeather TaylorNov 14, 20245.0Love them, they are so friendly and help resolve issues. Thank you Melissa and Joseph!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist at 13620 Capital Blvd?
The drive-through is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the branch of Truist at 13620 Capital Blvd open for in-person banking?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, visit the branch during business hours to open an account in person with a temporary debit card, or call 844-4TRUIST for assistance Monday through Saturday during specified hours.
What types of accounts does Truist offer?
Truist offers checking and savings accounts with various features suited for daily transactions and saving goals respectively.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person purchases using your checking account.
What services are available at Truist other than basic banking?
Truist offers services such as business loans, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire transfers, leasing, cash management, and foreign currency exchange.
Are there any nearby restaurants where I can grab a meal before or after visiting Truist?
Yes, you can visit nearby restaurants like Char Grill (burger and fast food), Mamacita Mexican Restaurant, Johnny's Pizza, 9.19 Island Cuisine (Caribbean/Jamaican), Asian Garden (Chinese and sushi), and ZENSHI Handcrafted Sushi.
What nearby places provide fuel and automotive services close to Truist?
Harris Teeter Fuel Center and Blue Rhino Propane Exchange are nearby and can assist with automotive fuel and propane needs.
Where can I get a coffee or smoothie close to the Truist branch?
Nearby coffee shops include Starbucks (two locations) and Authentic Impact, which also offers smoothies and tea.
Are there grooming or beauty salons near Truist?
Yes, you can visit R & S Barber Shop, Razors & Shears Unisex Barber Studio, Anthony - The Prestigious Man’s Barber, LCN Spa and Nail, and Fantastic Sams Cut & Color near the Truist location.