First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Tried calling for hours trying yo open a new account left messages and called every option the offer on phone and nothing. Will not bank with this place leads me to believe there service will be horrible all the time
AA
Angie
Aug 12, 2025
5.0
Friendly, helpful and knowledgeable staff.
DB
David Botsko
Jun 16, 2023
5.0
Staff at the valdese location is always on point, courteous and friendly with a small town atmosphere.
SM
Sheldon mann
Jun 15, 2022
3.0
I don't know why they always give us a hard time that's why we usually go to the one in Granite Falls cuz they are super nice and super friendly but anyway pull up to the drive-thru took 2minutes even though there was someone standing in front of the window before someone waited on me. I tell them who the change was for which was for a restaurant and it was $100 worth of 20 for $100 worth of 5 it took eight minutes because I had to tell her three times who it was for and then she asked me for my ID which I don't know why she needed it to get change so I ended up having to use my personal account in order to get it and then had to verify who was on the account before she would give it to me completely ridiculous what if I sent my employee up there to get change would they not have been able to get it?
AS
Annie South
Mar 3, 2022
5.0
Every employee in this branch is always so kind and friendly. They go above and beyond to provide excellent service!
Frequently Asked Questions About First Citizens Bank
What are the regular business hours of First Citizens Bank in Valdese?
First Citizens Bank in Valdese is open Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends.
Does First Citizens Bank offer drive-through services, and if so, what are the drive-through hours?
Yes, First Citizens Bank offers drive-through services Monday to Friday from 9:00 AM to 5:00 PM. It is closed on weekends.
Is First Citizens Bank open on public holidays?
No, the bank is closed on major holidays including November 11, November 27, December 25, and January 1.
Where is First Citizens Bank located in Valdese?
It is located at 280 Main Street West, Valdese, NC 28690, United States.
What types of banking products does First Citizens Bank in Valdese offer?
They offer checking, savings, personal lending, home equity, credit cards, online and mobile services, business checking, business lending, business credit cards, and merchant services.
Can I book an appointment with First Citizens Bank online?
Yes, you can schedule an appointment through their online booking system at https://outlook.office365.com/owa/calendar/Valdese@firstcitizens.com/bookings/.
What nearby dining options are available around First Citizens Bank in Valdese?
Nearby dining includes Mountain Burrito (Mexican restaurant), Myra's Little Italy (Italian and pizza), Subway (sandwich shop), and Major’s Supper and Social (restaurant and tea room).
Are there fitness and wellness centers near First Citizens Bank in Valdese?
Yes, Unit One Fitness (gym), Tranquility Day Spa (spa and beauty salon), Belle Vie w E (beauty and spa salon), and Mimosa Beauty Salon are nearby options.
Where can I find shopping and convenience stores near First Citizens Bank in Valdese?
Nearby shopping includes Dollar Tree and Family Dollar (discount stores), Foothill Thrift Store, Magnolia Thrift, and Rock Drug Store (pharmacy and convenience store).
What cultural or entertainment venues are close to First Citizens Bank in Valdese?
Nearby cultural venues include Old Colony Players (theatre and cinema), Old Rock School (auditorium and concert venue), Wright Way Dance (dance school and arts), and Debbie Huffman Dance Academy.