Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
4.1
14 reviews
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- EBElorian BosnjakSep 26, 20251.0If i could leave no stars i would. My husband and I walked in Troutman location to open a business account, at about 3:50ish we also have personal accounts there. Not one person greeted us. The teller said ill be right with you in a very unfriendly tone the other teller was with a customer and there was one banker in the office. The banker didn't get up to see what we needed either just sat there. The teller finished her transaction in the drive thru after about 10 mins standing there we were finally able to tell them what we needed i said we need to speak with a banker to open a business account. the teller said shell let them know we are here. the banker saw us sit down and looked at us and said "you need to see a banker" (no ones tone was friendly or inviting) we got up and said yes we need to open a business account at this point from us waiting so long it was 4:15 she looked straight up at her clock and said we need an hour for business accounts. I am in banking and had all the paper work we needed and she asked us if we came prepared and had all the paperwork. I told her yes and she said yes sorry we cant open it today we need an hour. I was truly frustrated at the experience we had with them and the bad attitudes and customer service their employees give. We wont be back to open an account and will be closing our personal accounts. Wells Fargo which is bigger had better customer service than they did. Which was shocking. Maybe train or hire people with good, kind, and friendly customer service.
- SGSusan GrahamAug 22, 20255.0They listen intently and are extremely helpful!!!!!!!
- PPPatrick PutkowskiJul 16, 20255.0Branch Manager John is very helpful. Best branch in the LKN area.
- BDBenjamin DannerMay 31, 20185.0Excellent service! Always greeted with a smile and hello when I go in, not their biggest account, but you'd never know it from the welcome. Prompt service and willing to help with any of my needs
- MAMarlene A.May 4, 20172.02nd time visiting your bank through window with a BUSINESS ACCOUNT I advise Kathy at window needs some customer service training. We have a big acct there-business-and she needs to be more courteous with customers. Once I pulled up-no "Hello" nor smile. I had to initiate the greeting AND I was very insulted when she looked at me after transaction and maybe for 5 seconds pass.... I had to tell her "Thank you"? instead of her saying "Thank you"--for us doing business with BB&T. instead she looks at me and says "you welcome' but with a rude look on her face. Dissatisfied customer.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist in Troutman, NC?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Can I open a new Truist account online or do I need to visit a branch?
You can open an account online, by phone, or at a branch. Note that Certificates of Deposit (CDs) must be opened at a branch.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making purchases and payments.
What banking products does Truist offer at the Troutman location?
Truist offers checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, savings, small business banking, and wealth management services.
What types of services can I access at Truist in Troutman?
Services include deposit transactions, retail and international wire transfers, business and mortgage loans, night depository, investment, insurance, treasury, trust services by appointment, leasing, cash management, and foreign currency exchange.
Is the Truist branch in Troutman a member of FDIC and an Equal Housing Lender?
Yes, Truist is a Member FDIC and an Equal Housing Lender.
Where is Truist located and how can I contact the branch?
Truist is located at 183 Wagner St, Troutman, NC 28166. You can call them at +1 704-528-6663 or visit their website at http://www.truist.com/locations.
Are there any post offices near the Truist branch in Troutman?
Yes, the US Post Office and the United States Postal Service locations are nearby, convenient for sending mail before or after your banking visit.
What dining options are close to Truist in Troutman for a meal or snack?
Subway sandwich shop and The Cedar Stump Pub are nearby, offering convenient places to eat before or after your banking appointment.
Are there healthcare facilities near Truist in Troutman?
Yes, Piedmont HealthCare – Troutman Family Medicine and Troutman Family Medicine clinics are close, making it easy to combine visits with healthcare appointments.