First Citizens Bank

4.1
15 reviews

About

BankFirst Citizens Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
302 Main Street, Swansboro, NC
28584, United States

Hours

Reviews

4.1
15 reviews
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  • HT
    Holland Topolski
    Aug 25, 2023
    5.0
    Very cool layout. From the wraparound lower level ATMs and drive thru windows to dome shaped building sitting on a partial cliff over looking the White Oak Rive. Good size parking lot with easy entry and exits. Clean, staff seemed friendly and on task. There's not much more to say.
  • JJ
    Justin
    Aug 15, 2023
    1.0
    I am utterly disappointed with my interactions at Swansboro 1st Citizens Bank. My first attempt to set up an appointment was met with confusion as I arrived at the designated time only to be told there was no record of it. They asked me to return later that day, but upon doing so, I was left waiting well past my appointment time only to be informed that the banker was no longer accepting clients for the day. Undeterred, I came back to open a business account, only to be met with the same level of disarray. The teller insisted my appointment was at a different time, despite my clear confirmation. Their lack of internal communication and professionalism was painfully evident as I observed the chaos amongst the staff. My time is valuable, and it's disheartening to see a bank that claims to prioritize its patrons exhibit such carelessness. I will not only be refraining from pursuing my business account with them but also canceling my personal account. I hope this review serves as a cautionary tale for others who are seeking a reliable and organized banking experience. It's clear that customer care is not a priority at Swansboro 1st Citizens Bank.
  • BW
    Brandy Wells
    May 22, 2021
    5.0
    Nice

Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank in Swansboro?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

Does First Citizens Bank offer drive-through banking services?

Yes, the drive-through is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.