Business Details
About
Credit UnionBank
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Details
- Wheelchair accessible entranceAvailable
Location
State Employees’ Credit Union
435 East College Avenue, Shelby, NC
28152, United States
Hours
Reviews
4.3
21 reviews
5 stars
17
4 stars0
3 stars0
2 stars
1
1 star
3
- TTTabithaOct 2, 20251.0Do not recommend this bank at all! I had a friend and her mother who had a stroke trying to get her account fixed and add her daughter who is power of attorney to the account. She has 2 accounts with this bank. Even after she showed all the documentation they called APS on her and went to her house the next day. Her mother was so upset. She had a stroke and has bad memory that is why her daughter is her power of attorney and had proof of all the bills she pays for her mother every month. She showed them power of attorney paperwork, the fiduciary paper and bills and they didn't care. It is sad and very bad customer service how they handled this. Im so glad I don't bank with them and I won't.
- HAHeather AmandaOct 2, 20251.0I went into the branch with my mother because her online account was locked. She has had a stroke so I am power of attorney for her, as well as having a secondary account with this branch in which the VA appointed me her fiduciary. My mothers short term memory is not good and I have to pay a caregiver to sit with her some while I work just to give an idea of why I would be the one to access her account to pay her bills. The branch told us that her online account could not be unlocked because they did not condone her sharing her information with me and that if I would bring the power of attorney paperwork I mentioned having by their branch they could add me to her account. I took the power of attorney paperwork to them today and they filed an APS report on me stating they thought I was exploiting my mother because they felt she was unaware of all of the transactions on her personal account. After the social worker called me and advised me to email her the POA paperwork and all receipts for her bills I had paid with her personal card, the bank then called me and told me once the APS report was closed they would be able to add me to her personal account due to me providing the correct POA paperwork. I do not wish to keep her account that has me as the fiduciary due to this slander against me and she does not wish to keep her personal account after Adult Protective Services came into her house asking her questions and making her upset due to her memory problems. I just can’t believe this bank did this when they approved to add me as her fiduciary on one account and then accuse me of misusing the other account. I had all the paperwork showing her medical conditions, her bills, etc that I also took in with me to the branch but they wouldn’t even look at it.
- SCSamuel cherryAug 21, 20255.0Love this place they have taken care of me
Frequently Asked Questions About State Employees’ Credit Union
What are the operating hours of the State Employees’ Credit Union branch at 435 East College Avenue?
The branch is open Monday through Friday from 8:30 AM to 5:30 PM and closed on weekends.
Is the State Employees’ Credit Union branch at 435 East College Avenue wheelchair accessible?
Yes, the branch has wheelchair accessible entrances and parking.
What financial products does the State Employees’ Credit Union offer at this branch?
They offer checking accounts, savings accounts, education and retirement savings, investment accounts, credit cards, mortgages, home equity lines of credit, refinancing, auto loans, personal loans, and various insurance products.
What services are available at this SECU branch?
Services include foreign currency exchange, notary services, safe deposit boxes, savings bonds, and coin redemption.
How can I contact the State Employees’ Credit Union branch in Shelby, NC?
You can call them at +1 704-434-7443 or email at boilingsprings@ncsecu.org.
Are there any holiday closures I should be aware of for this SECU branch?
Yes, the branch is closed on major holidays including November 27 and 28, December 24 and 25, and January 1.
Where can I find a nearby CashPoints® ATM for convenient banking?
There is a CashPoints® ATM located near the SECU branch at 435 East College Avenue, ideal for quick access to cash outside branch hours.
What accommodations are nearby for visitors who may need lodging near the State Employees’ Credit Union branch?
AmericInn by Wyndham Boiling Springs Near Gardner Webb University and another AmericInn hotel are conveniently located nearby for visitors seeking accommodations.
Are there any local shops or amenities near the SECU branch in Shelby?
Yes, nearby amenities include Gordon's Jewelry and Repair, Che Specialty & Gift Shop, Mighty Dollar discount store, and Papa Johns Pizza for shopping and dining options.
How can nearby places like Gardner-Webb University Alumni House and Ruby C. Hunt YMCA complement a visit to the SECU branch?
You can visit the Gardner-Webb University Alumni House or exercise at Ruby C. Hunt YMCA before or after your SECU branch visit to combine financial errands with educational or fitness activities.