Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
17 reviews
5 stars
9
4 stars0
3 stars
1
2 stars0
1 star
7
- LMLisa McDonaldNov 14, 20255.0Olivia was phenomenal!! We came in to open an account and she was on it ! Greeted with a sincere smile , quick accurate service ! Definitely my favorite bank !! Thanks Olivia
- LALa'Shanda AdamsOct 23, 20251.0I wish we would have read the reviews before opening an account here, but it’s a bank, so we assumed we wouldn’t need to. We opened a joint account online in September, and because we had issues adding the second account holder, we went into the branch for assistance. Olivia “helped,” but rushed through disclosures and claimed she ordered my debit card. Fast-forward an entire month, and I still don’t have one. My partner went to the branch today and was told, by Olivia, I simply needed to come in to receive a temporary card. Fine, I came in. The moment she saw me, Olivia had an attitude and insisted she never told my partner that. Instead of acknowledging her own mistake, she chose to argue with the customer. At that point, I asked for my ID back because the experience was already unacceptable. Before leaving, I requested a supervisor because too many red flags have happened in such a short time. The manager then confirmed exactly what my partner was told, meaning Olivia did misspeak. Yet she tried to shift the blame onto us rather than take accountability. That was the final straw. If Olivia had simply admitted her error, this review would not exist. Instead, she doubled down in a rude and unprofessional manner. This has been an unnecessarily frustrating, unwelcoming, and frankly discriminatory experience. We will be withdrawing our funds within 30 days once all pending checks clear. This is absolutely not the level of professionalism we expect, especially from a bank. Tighten up your training, Truist. Our trust is already gone.
- ABA BOct 9, 20251.0This Bank Is Awful, Very Bad Experience, Will never bank with them again nor do i recommend them, bad business, if i could rate negative i would but 1 star is as low as i can go.
- BJBeverly JohnsonAug 26, 20253.0Took 10 minutes at drive thru for a simple withdrawal. No one else in any of the drive thru lanes! Why?
- CSCharlie SowersNov 15, 20241.0A deposit in excess of $200,000 from a real estate sale was deposited early on 11/15/24. Numerous calls were rebuffed & we were told they could not answer our questions because it was a business account but they could for a personal account. Also, the deposit slip said $5,500 was available but we told we could only withdraw $100. Will file complaint with the State. Brother who should not have access withdrew $600 today immediately after the deposit.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through is open Monday through Friday from 9:00 AM to 5:00 PM.
Is Truist open on weekends?
No, Truist is closed on Saturdays and Sundays.
What types of accounts can I open at Truist?
You can open checking accounts for daily transactions and savings accounts to save for goals or emergencies.
How can I open a new account at Truist?
You can open an account online, by phone at 844-4TRUIST, or at a branch during business hours.
How do I activate my debit card from Truist?
Activate your debit card online to start using it for digital purchases and in-person payments.
What services does Truist provide?
Truist offers deposit transactions, loans, credit cards, mortgage, business banking, investment and trust services, insurance, and more.
Where is Truist located?
Truist is located at 105 Avalon Dr, Salisbury, NC 28146, USA.
Are there other banking options near Truist in Salisbury?
Yes, nearby banking options include Truist ATMs, Suntrust Bank, and F&M Bank providing convenient alternatives.
What local places can I visit near Truist for dining or shopping?
Near Truist, you can enjoy treats at Pelican's SnoBalls or pizza at Mr.Gatti's and Domino's Pizza, plus shop at ALDI USA and CVS Pharmacy.
How can nearby places like the UPS Access Point or Rowan County Health Department be useful during my visit to Truist?
After handling banking needs at Truist, you can conveniently ship packages at the UPS Access Point or visit the Rowan County Health Department for medical services nearby.