Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.7
25 reviews
5 stars
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1 star
18
- THThomas HumphreyOct 30, 20251.0I'm a truist customer, and went there to exchange dollars for euros since I'm traveling to Europe tomorrow. They told me they did not but that Wells Fargo did and sent me to Wells Fargo.Wells Fargo does NOT exchange dollars for euros unless I am a Wells Fargo customer so your information was wrong and you wasting my time. Can I call the branch back to offer them that information so they didn't send anybody else on the same wild goose chase and the phone rang and rang and rang. I got to about 30 rings and said screw it, I'll give them a one star review. If they answered the phone, they would not have got a one-star review.
- AAAntoinetteJun 23, 20252.0Finally severed my banking relationship with Truist due to poor service particularly at this location. Their mobile banking app and phone service with the 1-800 numbers are pretty good. No issues going through the drive up either. However, sometimes you want to speak with a banker and this location has, in my opinion, has been understaffed for at least 2 years, to the extent where I've left the branch and had to return! My interaction with the woman was positive, but she was never to be seen again. I went to close an account and that male banker was very blah. The straw was when I went in to get a fee refunded back to me and the teller wasn't able to do so. Is there a banker available to refund my fee. No, she's on a training in the middle of the day. Is there another banker available? Also, no. The tellers give an energy of "I don't want to be here". My final complaint is that they charge a $3 fee for outgoing transfers. Upon changing banks, I went into my now new bank, and was greeted by someone close by without hollering all the way across the bank, there was a specific person to triage me where I needed, and I was offered water. They seemed adequately staffed and prepared to deliver excellent service.
- JRJaJuan RussellDec 14, 20244.0I've been with Truist longer than they've been known as Truist. Granted the service was better before the merger; Truist offers a perfectly good experience of you can minimize the human interactions. If anyone reads this, the customer service via telephone is hit or miss. If you can get an natural born American citizen on the phone, you will have a decent experience. Also, if you do most of your banking digitally or online, you will have a better experience. The hours are the hours... Saturdays, you may have to travel farther down the road to get to a branch. It's inconvenient, and Almighty God knows Truist Financial Corporation should be open longer than two hours on Saturday, but the truth is that Truist would rather not open at all on the weekend. They do it for us that would rather not miss work. I've been with these people since 2002. I'm not switching. I believe I have the best branch banking and trust in all of America.
- TJTHE JACKHAMMERMay 6, 20231.0This gotta be the worst Truist I have been at. Not only they make you wait for simple transactions. But they make so many mistakes with the deposit. I am going to switch banking. Update: 2 tellers for a busy branch doesn't make any sense.
- JAJameel aMar 9, 20232.0the bank policies are BS, understaffed leaving their bankers with so much work, the lady that helped me took out of her lunch time to help me bc she was the only banker there
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
The Truist branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Does Truist offer drive-through banking services and what are the hours?
Yes, Truist offers drive-through services Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. Drive-through is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, at a branch during business hours, or by phone. Opening online will require waiting for your debit card by mail, while branch visits provide an instant temporary debit card. Phone applications are available Monday to Friday, 8 AM to 8 PM, and Saturday 8 AM to 5 PM.
How do I activate my Truist debit card?
You can activate your Truist debit card online to begin making digital purchases and in-person payments using funds from your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts for saving towards goals or emergency funds.
What phone numbers can I use to contact Truist?
You can reach Truist at their main phone number +1 919-716-9620, alternate phone +1 800-382-3232, or toll free at +1 800-786-8787.
Where is the Truist branch located?
Truist is located at 4460 Six Forks Rd, Suite 115, Raleigh, NC 27609, United States.
Are there convenient parking options near the Truist branch?
Yes, the Bank Of America Parking Garage is nearby and can be used by customers visiting the Truist branch.
What other financial services are located near Truist?
Western Union, offering money transfer services, is nearby, providing additional options if you need to send or receive funds when visiting Truist.
What nearby places can I visit before or after banking at Truist?
You can visit Total Wine & More for drinks, Bonefish Grill for seafood dining, or Clean Juice for smoothies, all close to the Truist branch for convenient shopping and dining experiences.