Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.8
36 reviews
5 stars
5
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1
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1 star
26
- GSGrout SupportNov 21, 20231.0As a small business owner I have to say that I am truly disappointed with the staff at the Creedmoore location. I have had an issue every single time I want to do something as simple as depositing a check. I am a small business owner and you should be happy that I chose to bring my business to you. The fact that no one has shown any form of professionalism is insane to me. I will be closing my account immediately. You can’t even deposit a Truist check into a Truist account without Truist putting a hold on the check for absolutely no reason at all.
- MFMoody FamilyNov 7, 20221.0Today I went through the drive thru to get assistance with my loan payment. The teller present was not experienced with processing additional loan principal payments and proceeded to let me know that I needed to come inside the bank to receive help. Since I had already been in drive thru 25 minutes I asked if I could receive help immediately and she said no I would have to wait once inside. She needed me "to move so the line could move faster". The incompetence I experience each time I go there gets worse and it's very disappointing. I am investigating other methods to transfer my loan away from this institution. Do yourself a favor and avoid this branch location and this banking institution. If I could give a "0" star, that would be a more realistic rating customer service is dismal.
- BNBruce NawrockiOct 28, 20221.0Service at all Truist banks has gone downhill since the BB&T and SunTrust merger was announced. I used to go to this branch when it was BB&T and the staff couldn't be more friendly and helpful. The merger obviously resulted in the elimination of the majority of their staff, because most of the private offices are now empty. For over a year, merger-related technical difficulties resulted in two customer lines - one for SunTrust and one for BB&T - made worse by layoffs. Now when you enter, your presence is rarely (and somewhat begrudgingly) acknowledged. Several tellers seem engrossed in their computer screen and care not for customer service. What a dismal comment on the state of US banking - that the desire to grow ever larger means they lose interest in the one thing that got them where they are - their customers.
- GHGraham HowellJul 24, 20201.0Horrible staff, if I could rate 0 I would. Unsure if other branches are as bad but this one is for the record books
- HHHowieOct 15, 20184.0It's a bank.......pleasant staff.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through service hours at Truist on weekdays?
The drive-through service is open Monday through Thursday from 9:00 AM to 5:00 PM and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Can I open a checking or savings account at Truist online or do I have to visit a branch?
You can open a checking or savings account online or by visiting a Truist branch. CDs must be opened at a branch. Opening online takes a few days for your debit card to arrive; visiting a branch allows you to get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online to enable digital and in-person payments using your checking account funds.
What services does Truist provide?
Truist offers services including deposit transactions, loans, credit cards, investment services, mortgage loans, insurance services, cash management, trust services by appointment, and foreign currency exchange.
What are the Truist branch's general business hours?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What languages are supported at Truist?
Truist provides services in English and Spanish.
Where is the Truist branch located?
The branch is located at 8320 Creedmoor Rd, Raleigh, NC 27613, United States.
Which nearby places can customers visit around Truist at 8320 Creedmoor Rd?
Nearby places include Commercial Site Design (engineering and real estate services), FamHealth Primary Care (family practice hospital), and White Dahlia Spa offering massage and holistic services, making it convenient to combine banking with healthcare or wellness visits.
Are there nearby financial services or ATMs close to the Truist branch?
Yes, nearby financial services include another Truist location, Bank of America branch, Edward Jones financial advisor, and Bitcoin Depot ATM, providing additional banking and investment options near the branch.
What nearby wellness and spa options are available near Truist?
Customers can find several wellness and spa options nearby such as Sirona Wellness, Advanced Healthcare Solutions, Health Foot Spa, Sunshine East Foot Spa, and Green Tea Spa for massage and holistic therapies.