Business Details
About
Credit UnionBank
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Details
- Wheelchair accessible entranceAvailable
Location
State Employees’ Credit Union
119 North Salisbury Street, Raleigh, NC
27603, United States
Hours
Reviews
3.7
18 reviews
5 stars
10
4 stars
3
3 stars0
2 stars0
1 star
5
- PAPaul AshworthNov 14, 20251.0Horrible Customer service, Deposited $1460 on the 4th of November into a SECU Cashpoints atm and it are my money,Filed a complaint and a dispute and it's been over 10 days,They managed to return only $1200 but I'm still waiting on $260 to be returned,Ten business days has nothing to do with me,The atm is operational and someone has been to it to repair it but they're still dragging me around,This money was for my mortgage and they wanted to still charge me a late fee after I notified them that the monies deposited were for my mortgage,I'm going to refinance my house with another lender and I will not use this bank anymore
- JHJake HoyleOct 21, 20251.0One of the worst experiences we have ever had with a bank institution. The customer service line from SECU called multiple times about fraudulent charges. A day later we have multiple loans taken out and $1000 missing from our checking account. SECU was of zero help with this situation and did not protect our money from fraud. Our case was dismissed very quickly as if we were not worth the trouble and it was our fault that an SECU employee stole money from us. This business cannot admit when they have a criminal employee working in customer service calling people like this. This was not the typical scam, this was an employee that stole money from us, and then in turn SECU would not reimburse us like the banking institution is supposed to do to protect their customers. I have 2 toddler children and a stay at home mother to provide for, $1000 and ruining credit by taking out loans is not something I can sweep under the rug. Short of a law suit or getting police involved how am I supposed to get someone to take me serious on this?
- JDJohn DinyariJul 25, 20251.025 July 2025 The new "AI agent" which screens all calls directed me to the wrong department. It also now has a bunch of promotional blather that customers don't want to hear. Waste of money and my time
- CECitizen of EarthMar 13, 20231.0Very disappointed with various loan programs incl home and auto. Interest rates are across the board NOT COMPETITIVE. We have excellent credit scores, pay our bills on time and we did ALL of our auto loans thru SECU for 30+ years! Very easy process to acquire loan and pay direct from our account. Then auto rates and the model year limits on loan term changed so drastically a few years back, so no more!! We were forced to go elsewhere. NC school teacher, and not everyone can afford to buy a new/used $40,000+ car so we relied on buying and maintaining older model cars. To purchase a good car with lower miles that was 10+ years became IMPOSSIBLE without figuring a path to pay cash or using their ridiculous rate on a personal loan. Home rates? Ehhh. SECU banked $40k in interest alone in just a few short years in our re-fi. NC SECU is a $50+ BILLION with a B “Not for Profit” entity that builds some of the most ridiculously impressive banking locations in some of NC’s smallest towns, but has lost touch with the reason they came into existence in the first place.
- DKdawn kellerJul 30, 20215.0Wonderful staff and elegant interior at this location
Frequently Asked Questions About State Employees’ Credit Union
What is State Employees’ Credit Union and whom does it serve?
State Employees’ Credit Union is a not-for-profit financial cooperative owned by its members, serving employees of the State of North Carolina and their families with financial services for over 80 years.
Where is State Employees’ Credit Union located?
It is located at 119 North Salisbury Street, Raleigh, NC 27603, United States.
What are the regular operating hours of State Employees’ Credit Union at this location?
The branch is open Monday through Friday from 8:30 AM to 5:30 PM and closed on Saturdays and Sundays.
Is the State Employees’ Credit Union open on major holidays?
No, the branch is closed on major holidays including November 27 and 28, December 24 and 25, and January 1.
What types of financial products does State Employees’ Credit Union offer?
They offer checking and savings accounts, education and retirement savings, investment accounts, credit cards, mortgages, HELOC, refinancing, special mortgage programs, auto and personal loans, as well as auto, home, and life insurance.
What additional services are available at State Employees’ Credit Union?
Additional services include foreign currency exchange, notary, safe deposit boxes, savings bonds, and coin redemption.
How can I contact the Raleigh Salisbury Street branch of State Employees’ Credit Union?
You can call them at +1 919-839-5300 or email at raleigh-salisburystreet@ncsecu.org.
Does State Employees’ Credit Union have wheelchair accessible features at this location?
Yes, this location has both wheelchair accessible entrance and parking.
What nearby public transportation options are available for reaching State Employees’ Credit Union?
The NC Museum of Natural Sciences CAT/R-Line Bus Stop is nearby, providing convenient bus access to the credit union.
Are there any nearby places where I can grab a meal or coffee after visiting State Employees’ Credit Union?
Yes, nearby options include Teen Science Café Raleigh, The Daily Planet Cafe, and Acro Cafe for a variety of food and beverage choices.
Where can I park if I’m visiting State Employees’ Credit Union in Raleigh?
You can use the Green Square Parking Deck nearby for convenient parking access to the credit union.