Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
Hours
Reviews
2.8
16 reviews
5 stars
5
4 stars0
3 stars
3
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2
1 star
6
- MJMelvin lewis Wells jr.Sep 12, 20255.0best bank ever now
- CCC CJun 21, 20251.0Awful communication and customer service. I deposited a check and the teller advised she would have to put a hold on a check. That was perfectly fine and understandable. However, she mever told me how long the hold was and its going on day 5. This seems a bit excessive considering the fact that I have direct deposit on my account. Time to take my business elsewhere.
- LELive EdenRidgeJan 2, 20233.0I switched from Wells Fargo to First Citizens in hope to get better services but they are not that much different. If you have a large deposit, it would still take 5 days to have the full deposited fund to be available, which is the same as at Wells Fargo. The service is a bit more friendlier thought. However, I have opened up accounts with a smaller community bank 1/4 miles south at which I can get 100% of what I deposited on the same day, because they tool the time to get to know me and my business which has given them enough trust on me. Size of the bank and the quality of service seems to go opposite. 😀
- TRTiffany RodrÃguezJun 5, 20195.0Layaly Hamdan was really nice and helpful.
- MAMichael ArberJun 3, 20181.0Terrible customer service. The employees are rude and unhelpful, including the branch manager. They lack the knowledge to correctly perform tasks like opening a new account and exchanging foreign currency. Their mistakes are beyond frustrating. Bank elsewhere.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at 7001 Falls Of Neuse Road?
First Citizens Bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through banking at this location and what are the hours?
Yes, this branch offers drive-through banking from 9:00 AM to 5:00 PM Monday through Friday, closed on weekends.
Is First Citizens Bank open on federal holidays?
This branch is closed on major holidays including November 11, November 27, December 25, and January 1.
What banking products are available at First Citizens Bank on Falls Of Neuse Road?
They offer checking, savings, personal lending, home equity, credit cards, online and mobile services, business checking, business lending, business credit cards, and merchant services.
What types of specialized financial services does First Citizens Bank provide?
They provide business lending, mortgage banking, and other commercial banking expertise.
Can I book an appointment online for services at this First Citizens Bank location?
Yes, you can schedule an appointment via their online booking page at https://outlook.office365.com/owa/calendar/NorthRidge@firstcitizens.com/bookings/
What are some nearby places of interest around First Citizens Bank at 7001 Falls Of Neuse Road?
Nearby places include Self-Help Credit Union, Honesty Grocery convenience store, Dr. Mark S. Zurawel dental office, and TowneBank, among others.
How can nearby transportation or local businesses help me reach First Citizens Bank?
Nearby banks like Self-Help Credit Union and TowneBank indicate this area is well-serviced for financial transactions, and local landmarks such as Honest Grocery and Citgo gas station can help guide your arrival.
Are there healthcare services close to First Citizens Bank at this location?
Yes, nearby medical providers include Devlin Orthodontics, Triangle Visions Optometry, Ayres Chiropractic and Sports Injury Center, and Med One Medical Group.
Where can I find legal and counseling services near First Citizens Bank?
Nearby services include The Mueller Law Firm for legal matters and Christian Counseling Associates as well as Lux Psychiatry, PLLC for mental health support.